Christopher Moffat
Sacramento
Summary
Knowledgeable Service Manager with solid background in managing routes and ensuring timely deliveries. Proven track record of optimizing route efficiency and resolving logistical challenges effectively. Demonstrated strong leadership and communication skills, fostering teamwork and reliability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Custodial position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Pest Control Route Manager
Orkin LLC
04.2019 - 10.2025
- Managed daily route operations to ensure timely service delivery and customer satisfaction.
- Developed and implemented efficient routing strategies to optimize resource allocstion.
- Led safety initiatives that improved compliance with regulatory standards within field operations.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
- Prospected for leads to build pipeline and convert to sales opportunities.
Pest Control Route Manager
Orkin LLC
08.2006 - 04.2019
- Developed and implemented efficient routing strategies to optimize resource allocation.
- Trained and mentored team members on best practices in route management and customer interaction.
- Coordinated with technicians to address service issues, ensuring minimal disruption to clients.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
Service Manager
Orkin LLC
03.2002 - 04.2006
- Led team in delivering exceptional customer service, resolving issues effectively and efficiently.
- Developed training programs for staff to enhance service delivery and operational excellence.
- Analyzed performance metrics to identify areas for process improvement and increased efficiency.
- Oversaw scheduling and dispatching of technicians, ensuring optimal resource allocation.
- Implemented quality control measures to maintain high standards of pest management services.
- Mentored junior managers, fostering professional development and promoting a culture of accountability.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Custodian
Dry Creek School District
09.1992 - 12.1998
- Maintained cleanliness of facilities, ensuring safe and sanitary conditions for all occupants.
- Operated industrial cleaning equipment to efficiently manage large-scale cleaning tasks.
- Conducted regular inspections of premises, identifying maintenance needs and reporting issues promptly.
- Developed and executed cleaning schedules, optimizing resource allocation and workflow efficiency.
- Collaborated with facility managers to ensure compliance with health regulations and standards.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Education
No Degree - Accounting
American River College
Sacramento, CASkills
- Route optimization
- Customer relationship management
- Safety compliance
- Team leadership
- Service delivery enhancement
- Scheduling efficiency
- Conflict resolution
- Technical support coordination
- Customer service excellence
- Customer consultation
- Route coordination
- Schedule management
- Staff training
- Vehicle maintenance
- Shipping and receiving
Timeline
Pest Control Route Manager
Orkin LLC
04.2019 - 10.2025
Pest Control Route Manager
Orkin LLC
08.2006 - 04.2019
Service Manager
Orkin LLC
03.2002 - 04.2006
Custodian
Dry Creek School District
09.1992 - 12.1998
No Degree - Accounting
American River College