Christopher Michael McEwan
Toronto,ON
Summary
Adept at leveraging skills in customer service and Microsoft Access, I enhanced operational efficiencies and customer satisfaction at IBM. My proactive approach in resolving disputes and managing data significantly contributed to streamlining processes. My tenure at various esteemed companies showcases my ability to adapt and excel in dynamic environments, driving positive outcomes through teamwork and technological proficiency.
Overview
33
33
years of professional experience
Work History
Bill Collector
Canadian Credit Corporation
12.2022 - 06.2024
- Call and email debtors to collect outstanding debts
- Negotiate with debtors to get them to pay debts
- Track debtors using ACE
- Manager: Chris Simitsis
- Skills: Customer Service, Negotiation, Cold Calling
Credit Support Analyst
Carestream Health Canada
03.2008 - 06.2021
- Download data from a finance system, upload into a database (MS Access) and create reports in Excel for distribution to global finance managers
- Support Canada’s credit department by running dunning letters and financial statements, pulling cheque refunds from SAP, a finance system and tracking data for customers sent to outside collections
- Manager: Michelle Cuddy (905-532-5661, michelle.cuddy@carestream.com)
- Skills: Maintaining an Access Database, using Excel to take data from the database to create reports
- Navigating SAP Finance system to download data to import into the database
- Using SAP to print ageing letters and statements to be mailed to customers
Night Crew
Party Packagers
09.2008 - 03.2009
- Restock shelves and set up displays
- Manager: Jean
- Skills: Stocking shelves, time management, display set up, customer service
BTO - Reporting Analyst
IBM
04.2006 - 03.2008
- Extract and compile data into spreadsheet format as part of outsourcing agreement with IBM Customer
- Manager: Tim Fogarty
- Skills - Working with Microsoft Access and Excel
- Working with Lotus Notes Database, teamwork and organisation of data
Accounts Receivable
IBM
02.2004 - 03.2006
- Make Collection calls, forecast probability of payment for all services invoices
- Open/Close disputes and escalate on failed collection attempts
- Manager: Angela Gavin
- Skills - Team work, build and maintain customer relationships
- Provide updates on account status twice a month to management and research customer contact information and account issues
DRO (Dispute Resolution Officer)
IBM
04.2003 - 01.2004
- Investigate disputes brought by customers for invoices in parts/hourly service invoices and determine whether to credit or not credit
- Manager: Linda Preston
- Skills: Team work, decision making and research on disputes
Camera Operator and Fraud Check
EIS(Electronic Imaging Systems)
11.2001 - 04.2003
- Using specialised cameras to film documents for microfiche and scanning cheques for customers and check for potential fraud (inappropriate signatures) on cheques
- Manager: Marcel Levesque
- Skills - Using specialised cameras, processing film, using specialised scanning equipment to image cheques and use software to compare cheque signatures
Production Assistant
Celestica Canada
12.2000 - 06.2001
- Checked motherboard components for any imperfections.
- Installed screws firmly into motherboard components.
Administrative Technician
IBM Canada
02.1998 - 08.2000
- Prepared and dispatched media containing PTFs to customers.
- Managed technical upkeep of servers facilitating PTF production.
Camera Operator
Micropublishing Services Canada LTD. (EIS)
05.1991 - 02.1998
- Converted physical records to microfiche format.
Education
Graduate (Diploma) - Compute Network Specialist, Power BI Fundamentals
Seneca College
Skills
- Customer Service
- Negotiation
- Cold Calling
- Maintaining an Access Database
- Using Excel
- Navigating SAP Finance system
- Using SAP
- Stocking shelves
- Time management
- Display set up
- Working with Microsoft Access
- Working with Excel
- Working with Lotus Notes Database
- Teamwork
- Organisation of data
- Building and maintaining customer relationships
- Decision making
- Research on disputes
- Using specialised cameras
- Processing film
- Using specialised scanning equipment
- Using software to compare cheque signatures
personal, mcewanc@yahoo.com
Timeline
Bill Collector
Canadian Credit Corporation
12.2022 - 06.2024
Night Crew
Party Packagers
09.2008 - 03.2009
Credit Support Analyst
Carestream Health Canada
03.2008 - 06.2021
BTO - Reporting Analyst
IBM
04.2006 - 03.2008
Accounts Receivable
IBM
02.2004 - 03.2006
DRO (Dispute Resolution Officer)
IBM
04.2003 - 01.2004
Camera Operator and Fraud Check
EIS(Electronic Imaging Systems)
11.2001 - 04.2003
Production Assistant
Celestica Canada
12.2000 - 06.2001
Administrative Technician
IBM Canada
02.1998 - 08.2000
Camera Operator
Micropublishing Services Canada LTD. (EIS)
05.1991 - 02.1998
Graduate (Diploma) - Compute Network Specialist, Power BI Fundamentals
Seneca College
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