Christopher Medupin
Business Analyst
WINNIPEG,MB
Summary
Seasoned and certified Business Systems Analyst with over 11 years of experience specializing in IT service management, business analysis, and solutioning across sectors such as banking, government, and retail. Expert in managing requirements, supporting user acceptance testing (UAT), and collaborating with cross-functional teams to implement business process improvements. Proficient in Azure DevOps (ADO), backlog refinement, and functional testing. Skilled in problem-solving, user story creation, and leading successful implementations. Domain expertise includes Risk, Legal, and Corporate Services.
Overview
11
11
years of professional experience
1
1
Language
Work History
IT Systems Analyst
Sun Life Financial
03.2022 - Current
- Spearheaded the upgrade and migration of a website platform for 2,500 advisors, aligning technical requirements with business goals, configuring data changes, orchestrating API integrations, and managing DNS configurations
- Create user stories and acceptance criteria in Jira, ensuring precise delivery and alignment with business needs
- Lead backlog refinement sessions and facilitated team discussions on priority issues
- Triage and troubleshoot problem tickets and bugs with cross-functional teams, performing root cause analysis (RCA) and solutioning to maintain system stability
- Supported User Acceptance Testing (UAT) by facilitating test planning, issue resolution, and functional troubleshooting
- Develop and document deployment plans and post-implementation testing strategies, contributing to seamless production releases
- Led the development of key data points using Adobe Analytics to track advisor satisfaction, presenting actionable insights to stakeholders for continuous improvements.
Benefits Business Analyst
Government of Canada
03.2020 - 03.2022
- Identified business needs and created process maps, flowcharts, and swim lane diagrams to streamline taxpayer eligibility validation processes, leading to improved workflow and regulatory compliance
- Refined backlog items and created acceptance criteria for system enhancements, collaborating with development teams to ensure alignment with business objectives
- Coordinated with cross-functional teams to provide functional testing documentation, including Proof of Test (POT), and ensured that solutions met compliance and legislative standards
Banking/Digital Advisor
Royal Bank of Canada
01.2019 - 03.2020
- Elicited and documented requirements for new retail banking applications, creating comprehensive user stories and product backlogs that improved time-to-market by 15%
- Conducted backlog refinement sessions, ensuring prioritization based on business value and aligning with key stakeholder expectations
- Managed the end-to-end functional testing process, from test planning to execution, ensuring that bugs were identified early and rectified efficiently
- Designed data flow diagrams and process models to streamline business processes, reducing transaction errors by 20% and improving system performance by 25%
- Supported the coordination of User Acceptance Testing (UAT) by providing documentation and guidance to business users for successful solution rollouts
Business System Analyst
Ecobank Transnational
02.2014 - 06.2018
- Implemented a contactless payment process for in-branch teller transactions, conducting cost-benefit analyses and negotiating pricing for quality assurance
- Facilitated requirements gathering sessions, process mapping, and visual modeling to optimize transaction processes and reduce operational costs
- Led functional testing and acceptance criteria documentation for the contactless payment system, improving customer authentication and service speed
Education
Master of Science - Public Administration And Development
Public Administration
Universtiy Of Birmingham 12-2015
Certified Business Analyst Professional -
International Institute of Business Analyst
05.2001 - 01.2006
Investment Funds in Canada Certificate - undefined
Canadian Securities Institute
Project Management Certificate - undefined
University of California, Irvine
Certified Product Owner Analyst - Certified Product Owner Analysis
International Institute of Business Analysis
05.2001 -
Certified Professional Agile Product Owner - Certified Professional Agile Product Owner
ICAgile
05.2001 -
Skills
Business Needs Identification & Assessment
User Story Creation & Acceptance Criteria in ADO
Functional Testing & UAT Support
Azure DevOps (ADO)
Jira
Confluence
Backlog Refinement & Sprint Planning
Stakeholder Management & Cross-Functional Collaboration
Process Mapping & Requirements Documentation
Risk Assessment & Compliance
Agile
Scrum
Waterfall Methodologies
Data Analysis
Power BI Expertise
Deployment Documentation & Approval Coordination
Leadership in High-Pressure Environments
Miro
Visio
MS Excel
MS Word
PowerPoint
Slack
Lucidchart
Figma
MS SharePoint
SQL Queries
Kanban
Timeline
IT Systems Analyst
Sun Life Financial
03.2022 - Current
Benefits Business Analyst
Government of Canada
03.2020 - 03.2022
Banking/Digital Advisor
Royal Bank of Canada
01.2019 - 03.2020
Business System Analyst
Ecobank Transnational
02.2014 - 06.2018
Certified Business Analyst Professional -
International Institute of Business Analyst
05.2001 - 01.2006
Certified Product Owner Analyst - Certified Product Owner Analysis
International Institute of Business Analysis
05.2001 -
Certified Professional Agile Product Owner - Certified Professional Agile Product Owner
ICAgile
05.2001 -
Investment Funds in Canada Certificate - undefined
Canadian Securities Institute
Project Management Certificate - undefined
University of California, Irvine
Master of Science - Public Administration And Development
Public Administration