Christopher Medrano
Redding
Summary
Knowledgeable collision estimator with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Damage Estimator
Miller Collision Center
05.2024 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable. Proficient in CCC and Mitchell Estimating Software.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- I-CAR Platinum Level Estimator
Co-Owner
California Customs
02.2007 - Current
- Collision Repair & Refinishing
- Headlight Restoration
- Car Audio & Video Installation
- Customer Service
- Sales
Auto Collision Estimator
Gerber Collision
07.2023 - 05.2024
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Ensured accuracy in repair estimates by utilizing CCC and Mitchell Estimating Software
Manage Repair Representative
Progressive Insurance
06.2019 - 07.2023
- Provided exceptional customer service throughout the claims process, leading to increased client satisfaction and positive feedback.
- Ensured compliance with company guidelines and regulations during all stages of the appraisal process.
- Collaborated with adjusters to resolve disputed claims, ensuring fair settlements for all parties involved.
- Enhanced customer satisfaction by conducting thorough insurance appraisals and providing accurate estimates.
- Maintained up-to-date knowledge of industry trends, enabling accurate assessment of property values and damage costs.
- Negotiated favorable settlement terms for clients, leading to increased customer loyalty and retention rates.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- investigated potential fraud claims
- Accurately assessed vehicle damage, determined repair costs, and evaluated total loss thresholds for faster claim resolution.
- Trained new adjusters on best practices in relation to handling auto total loss claims, increasing team productivity and efficiency.
- Facilitated communication between customers, insurance carriers, and body shops to coordinate repairs or replacements in a timely manner.
- Decreased instances of fraud by thoroughly investigating suspicious claims and working closely with law enforcement agencies when necessary.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Assessed complex claims and accurately determined value of damages.
- negotiated settlements with claimants and insurers.
Collision Dept Manager
The Paint Mart Inc.
04.2014 - 06.2019
- Optimized paint formulas for cost-effectiveness without compromising on quality or performance standards.
- Provided training to new hires on paint making techniques and procedures, fostering a skilled workforce.
- Built relationships within company and external parties such as suppliers or distributors.
- Negotiated contracts with suppliers for favorable pricing and terms, contributing to significant cost savings for the company.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
Warehouse
B&D Delivery Systems
10.2013 - 11.2015
- Responsible for forklift operations
- Unloaded and loaded trucks
- Process freight to go out from warehouse
- Freight control
- Handle and route bills of lading
Warehouse Manager
Floor Trader
07.2012 - 07.2014
- Unloading and processing delivery trucks
- Visual inspection of merchandise for deliveries and staging
- Loading freight into delivery vehicles
- Inventory control
- Forklift operations
- Customer order filling
- Customer service
Warehouse Associate
Sears
10.2012 - 12.2012
- Unloading and processing delivery trucks
- Visual inspection of merchandise for deliveries and staging
- Loading freight into Customer vehicles
- Inventory control
- Forklift operations
- Customer order filling
- Customer service
- UPS shipping
Second Shift In-stock
Wal-Mart Super Center
06.2007 - 06.2009
- Responsible for forklift operations
- Provided customer service to customers
- Unloaded and loaded trucks while stocking shelves
- Process freight to go out from back room
- Inventory control of hardline items
- Inventory control of dairy, freezer, and meat department
Education
Diploma - Collision Repair & Refinishing Technology
Universal Technical Institute (UTI)
Sacramento, CA12.2011
Skills
- Estimating software
- Estimate preparation
- Cost estimation
- Automotive refinishing
- Workshop organization
- Auto body repair
- Vehicle reassembly
- Welding experience
- Forklift operation
- Forklift operator certification
- Shipping and receiving
Accomplishments
I-CAR Platinum Certification
House Of Kolor Refinish Certificate
DuPont Waterborne Refinish Certificate
I-CAR Steel and Aluminum Welding Certificate
3M B2B Certificate
Certification
- DuPont Waterborn Certified
- Forklift Certified
- I-CAR Welding Qualification Steel
- Electric Pallet Jack Certificate
- 3M B2 Sales Certificate
- House of Kolor Application Course
- I-CAR Welding Qualification Aluminum
- I-CAR Platinum Certification
Timeline
Auto Damage Estimator
Miller Collision Center
05.2024 - Current
Auto Collision Estimator
Gerber Collision
07.2023 - 05.2024
Manage Repair Representative
Progressive Insurance
06.2019 - 07.2023
Collision Dept Manager
The Paint Mart Inc.
04.2014 - 06.2019
Warehouse
B&D Delivery Systems
10.2013 - 11.2015
Warehouse Associate
Sears
10.2012 - 12.2012
Warehouse Manager
Floor Trader
07.2012 - 07.2014
Second Shift In-stock
Wal-Mart Super Center
06.2007 - 06.2009
Co-Owner
California Customs
02.2007 - Current
Diploma - Collision Repair & Refinishing Technology
Universal Technical Institute (UTI)
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