Christopher Mastine
Accounts Receivable
Thornhill,ON
Summary
Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
2
2
Languages
Work History
Accounts Receivable Analyst
Tyco Integrated Security
03.2018 - 04.2024
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
Collection Specialist
Chubb Edwards
04.2012 - 11.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained accurate records of customer accounts, payments and payment plans.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Collected on delinquent accounts to reduce overdue balances.
Bilingual Collections Officer
Lindsey & Cunningham
05.2011 - 12.2011
- Collaborated with other departments to streamline the collections process, resulting in improved productivity.
- Used skip tracing and other techniques to locate debtors.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
Merchant Retail Officer
Moneris Solutions
11.2010 - 03.2011
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provided comprehensive training to new employees, ensuring smooth onboarding and integration into the team.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Bilingual Collections Officer
Moneris Solutions
05.2010 - 10.2010
- Collaborated with other departments to streamline the collections process, resulting in improved productivity.
- Used skip tracing and other techniques to locate debtors.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Researched billing errors and discrepancies to initiate corrective action.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
Bilingual Collections (Team Lead)
Wells Fargo Financial
06.2007 - 09.2009
- Oversaw system updates to ensure accurate record-keeping and reporting capabilities for departmental needs.
- Maintained high volume of calls and met demands of busy and productive group.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Enhanced customer relations through empathetic communication techniques during difficult financial situations.
- Reduced delinquency rates by creating customized payment plans for debtors in financial distress.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Promoted positive work culture by fostering open communication channels within the team environment.
- Implemented performance metrics for team members, promoting accountability and driving results.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Conducted regular progress reviews with team members, providing constructive feedback and coaching for continuous improvement.
- Achieved performance goals on consistent basis.
- Interceded between employees during arguments and diffused tense situations.
Collections Supervisor
Wells Fargo Financial
07.2005 - 02.2007
- Used skip tracing and other techniques to locate debtors.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes [Number]% and collect invoices in timely fashion.
- Collaborated with cross-functional teams to improve overall credit management processes.
- Prepared and delivered performance reviews of [Number] collections agents to support continuous improvement of department.
- Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Bilingual Collection Specialist
Wells Fargo Financial
01.1999 - 06.2005
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Used skip tracing and other techniques to locate debtors.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Researched billing errors and discrepancies to initiate corrective action.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
Bilingual Collection Specialist
Citibank
09.1990 - 11.1998
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Used skip tracing and other techniques to locate debtors.
- Maintained consistently high success rate of collecting on overdue accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Associate of Science - Business Administration
Champlain Regional College
Lennoxville, QC 05.2001 -
Skills
Enrolled Agent
undefinedData Processing
Completed Data Processing Program in Business program in High School
Timeline
Accounts Receivable Analyst
Tyco Integrated Security
03.2018 - 04.2024
Collection Specialist
Chubb Edwards
04.2012 - 11.2017
Bilingual Collections Officer
Lindsey & Cunningham
05.2011 - 12.2011
Merchant Retail Officer
Moneris Solutions
11.2010 - 03.2011
Bilingual Collections Officer
Moneris Solutions
05.2010 - 10.2010
Bilingual Collections (Team Lead)
Wells Fargo Financial
06.2007 - 09.2009
Collections Supervisor
Wells Fargo Financial
07.2005 - 02.2007
Associate of Science - Business Administration
Champlain Regional College
05.2001 -
Bilingual Collection Specialist
Wells Fargo Financial
01.1999 - 06.2005
Bilingual Collection Specialist
Citibank
09.1990 - 11.1998
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