Christopher Martinez
Thunder Bay
Summary
Dynamic and results-oriented individual with extensive experience in customer service and sales, notably as a Jewelry Kiosk Sales Associate at Elysian. Excelled in relationship building and problem-solving, boosting customer satisfaction and loyalty. Proficient in POS system operation and adept at creating positive, lasting impressions on customers. Achieved a significant increase in sales revenue through effective product demonstrations and persuasive selling techniques.
Overview
7
7
years of professional experience
Work History
Jewelry Kiosk Sales Associate
Elysian
09.2023 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Food and Beverage Manager
Wrinks
05.2023 - 05.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed bar and wait staff and directed hiring program.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Bilingual Game Sales Assistant
CodeBreaker
11.2017 - 11.2017
- Improved overall customer satisfaction ratings through attentive service and detailed explanations during product demonstrations.
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
- Contributed to the achievement of sales targets through persuasive communication skills while presenting products to potential buyers.
- Supported company presence at trade shows, conferences, or other industry events by demonstrating products in a professional manner that showcases their features effectively.
- Evaluated consumer feedback post-demonstration, identifying areas for improvement and adapting presentation strategies accordingly.
- Cultivated positive brand image through professional demeanor and exceptional knowledge of products demonstrated.
- Boosted sales performance by providing clear, concise, and appealing presentations of products to potential customers.
- Communicated product value, quality, and style to educate and entice potential customers.
Education
Bachelor of Science - Psychology
Lakehead University
Thunder Bay, ON06-2028
High School Diploma -
Happy Days Freedom & High School
San Pedro Sula, Honduras05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Money handling
- Cash register operation
- Stocking and receiving
- Product sales
- POS system operation
- Brand promotion
- Product demonstrations
- Calm demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Jewelry Kiosk Sales Associate
Elysian
09.2023 - 08.2024
Food and Beverage Manager
Wrinks
05.2023 - 05.2023
Bilingual Game Sales Assistant
CodeBreaker
11.2017 - 11.2017
Bachelor of Science - Psychology
Lakehead University
High School Diploma -
Happy Days Freedom & High School
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