Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christopher Malatesta

South San Francisco

Summary

Dynamic professional with extensive experience in customer service and food safety compliance at Trader Joe's. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in point-of-sale operations and inventory management, consistently maintaining high standards and achieving operational excellence in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Crew Member

Trader Joe's
Millbrae
02.2024 - Current
  • Operated equipment and machinery according to safety guidelines.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Front of House Employee

Fire Wings
San Mateo
05.2021 - 12.2021
  • Adhered to all health code regulations when handling food items or beverages.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

In-N-Out Associate

In-N-Out Burger
Millbrae
11.2020 - 05.2021
  • Performed cash register functions accurately and efficiently.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted customers with selecting items and answering questions about products.
  • Processed payments using point-of-sale systems.

Banquet Captain

Peninsula Italian American Social Club
San Mateo
11.2019 - 10.2020
  • Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
  • Liaised with kitchen staff to ensure timely and accurate food service during events.
  • Monitored event timelines, adjusting service as needed to align with schedule changes.
  • Maintained inventory of banquet equipment such as china, flatware, glassware.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Conducted post-event evaluations to identify areas for improvement and implement corrective actions.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Conducted pre-event briefings with staff to communicate event details and client expectations.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.

Head Waiter

Lake Merced Golf Club
Daly City
02.2020 - 04.2020
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Implemented new POS system and trained staff members on use.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Busser/Banquet Food Server

The Basque Cultural Center
South San Francisco
09.2018 - 11.2019
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Stocked displays with new and transferred merchandise.

Education

High School Diploma -

Burlingame High School
Burlingame, CA
06-2017

Skills

  • Point of sale operation
  • Cash handling
  • Food safety compliance
  • Customer service
  • Inventory management
  • Product merchandising
  • Team leadership

Affiliations

  • I began taking drumming lessons at 11 years old and have been practicing the instrument for 16 years.
  • I have been apart of a few bands and played some shows during my short time of living in Los Angeles.

Timeline

Crew Member

Trader Joe's
02.2024 - Current

Front of House Employee

Fire Wings
05.2021 - 12.2021

In-N-Out Associate

In-N-Out Burger
11.2020 - 05.2021

Head Waiter

Lake Merced Golf Club
02.2020 - 04.2020

Banquet Captain

Peninsula Italian American Social Club
11.2019 - 10.2020

Busser/Banquet Food Server

The Basque Cultural Center
09.2018 - 11.2019

High School Diploma -

Burlingame High School

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Christopher Malatesta