Christopher Maciel
Sanger
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Also professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Used Car Sales Associate
MM auto
01.2021 - Current
- Sold Pre-Owned cars and trucks to meet monthly sales goals
- Conducted market research to stay current with trends in the used car industry.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Managed social media accounts for dealership’s used car business.
- Cleaned interior and exterior of used cars prior to displaying them in showroom or online listings.
- Researched competitive pricing of similar models from other dealerships in area.
Sales Representative
Los Reyes De La Cocina
10.2023 - 03.2025
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify new opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings and promotions.
- Analyzed sales data to refine strategies and improve customer engagement.
- Implemented effective sales techniques resulting in improved closing rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Insurance Sales Manager
United AI
03.2023 - 07.2023
- Provided guidance to agents in navigating complex cases involving multiple policies or products
- Coordinated complex decision-making, overcoming objections to close new business.
- Created detailed monthly reports on the performance of agents and provided feedback for improvement
- Retained talented staff through effective training, delivering quality feedback that helped team members achieve goals.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained a thorough understanding of insurance products, services, procedures, laws, and regulations.
Insurance Sales Agent
La familia Auto Insurance
10.2022 - 12.2022
- Responded to Inquiries and explained product features and service advantages to potential customers.
- Conducted market research to identify potential customers and target markets.
- Sought out new clients regularly to ensure satisfaction with services provided.
- Followed up with new clients and developed clientele by networking to find new customers.
- Ensured that all required documents are properly filled out before submission.
Sales Manager
Godinez auto body parts
06.2021 - 10.2022
- Researched and capitalize on emerging opportunities to build business and expand customers base
- Attended trade shows for in-person engagement and network building.
- Developed pricing strategies that would maximize profits while still remaining competitive in base
- Attended trade shows for in-person engagement and network building.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Established relationships with key clients, while maintaining an existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationship
Education
A&P License - Aviation Maintenance
Spartan college of Aeronautics and Technology
Tulsa, OK08.2018
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Computer proficiency
- Call center experience
- Paperwork processing
- Decision-making
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Los Reyes De La Cocina
10.2023 - 03.2025
Insurance Sales Manager
United AI
03.2023 - 07.2023
Insurance Sales Agent
La familia Auto Insurance
10.2022 - 12.2022
Sales Manager
Godinez auto body parts
06.2021 - 10.2022
Used Car Sales Associate
MM auto
01.2021 - Current
A&P License - Aviation Maintenance
Spartan college of Aeronautics and Technology