Christopher Lyntton
Ontario
Summary
Experienced operations and infrastructure leader with 15 years in customer deployments, construction projects, and operational services in global data center environments. Led cross-functional initiatives, developed scalable service processes, and collaborated with various teams to address complex deployment challenges. Expertise includes customer fit-outs, construction coordination, operational enablement, and service delivery across 120 Equinix IBXs in the Americas.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Americas Operations Support Lead
Equinix
08.2022 - Current
- Partnered with operations, sales, customer success, and engineering teams to identify service delivery gaps and develop scalable solutions across 120+ data centers, enhancing overall service quality.
- Lead regional initiatives to standardize customer deployment processes, improving consistency and reducing operational friction.
- Developed policies, workflows, and training programs that increased service adoption and streamlined operational efficiency.
- Facilitated stakeholder alignment and delivered operational insights to regional leadership through SME forums, driving informed decision-making.
IBX Operations Customer Technician IV
Equinix
09.2017 - 08.2022
- Delivered customer infrastructure deployments and onboarding initiatives within critical data center environments.
- Gathered and translated customer requirements into successful implementation plans.
- Identified and implemented process improvements and automation opportunities, enhancing operational efficiency.
- Collaborated with diverse teams to resolve customer issues, enhancing service delivery outcomes.
- Trained and mentored employees, creating documentation and knowledge resources to support ongoing learning.
Ironworker / Superintendent
PM Construction
09.2014 - 03.2017
- Managed construction projects from planning through completion, achieving schedule, budget, and safety goals.
- Led field teams, subcontractors, and vendors for large-scale industrial projects, ensuring collaboration and compliance.
- Developed project estimates, labor forecasts, and material plans to align resources with project objectives.
- Managed change orders and customer communications while maintaining project timelines and compliance standards.
Education
Journeyman Carpenter - Infrastructure Design/Interior Systems
Mt. San Antonio College
Walnut, CA02-2010
Skills
- Product Strategy
- Service Development
- Requirements Gathering
- Portfolio Management
- Customer insights
- Cross-Functional Leadership
- Stakeholder Management
- Process Standardization
- Data Center Deployment
- Operational Excellence
- Escalation management
- Feedback coordination
- Team leadership
- Operational Compliance
Accomplishments
- Collaborated with team of 20 in the development and deployment of Project Kairos.
- Collaborated with the Project Team for Inventory Management and MRP deployment.
Certification
Carpenter Journeyman Certification (UBC)
Certified Welder/Structural
First Aid and AED Certified
Adult/Child Safety CPR certified
Concision Training
Advanced Blueprint Reading
OSHA 10
OSHA 30
CFOT
FOA
OTDR
Timeline
Americas Operations Support Lead
Equinix
08.2022 - Current
IBX Operations Customer Technician IV
Equinix
09.2017 - 08.2022
Ironworker / Superintendent
PM Construction
09.2014 - 03.2017
Journeyman Carpenter - Infrastructure Design/Interior Systems
Mt. San Antonio College
Key Achievements
- Supported operational execution across 120+ Equinix data centers throughout the Americas.
- Developed regional policies and training programs adopted by Operations teams.
- Led cross-functional resolution of customer deployment and service delivery challenges.
- Managed infrastructure and construction projects from planning through customer turnover.
- Delivered monthly operational leadership forums as AMER SME Lead.