Christopher Lima
Newmarket
Summary
I consider myself very results-driven with comprehensive expertise in the roofing industry in both the service and production departments.
I believe, I may assist in creating a seamless band of communication and efficiency between office and field teams, promoting cohesiveness, which in turn allows high-performing teams to meet and exceed goals. I am enjoy working in collaboration, resolving challenges, and optimizing processes to enhance efficiency and customer satisfaction. Capable of adaptability across dynamic project environments, delivering timely, high-quality outcomes through decisive leadership. Strong communicator skilled in conflict resolution, client relations, and driving continuous improvement initiatives across all levels of operations.
Overview
19
19
years of professional experience
Work History
Service Manager
Hamati Roofing Ltd.
10.2021 - 02.2025
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed team schedules, optimizing workforce allocation.
- Regularly provided estimates for all service department related repairs and large projects (Some projects exceeding $100,000 in contract value)
- Daily communications involving clients, third party contractors/ sub contractors, material manufacturers, engineer and consulting firms to ensure seamless communication between on site teams, office staff and clientell.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Carried out regular inventory of in house materials as well as service vehicle inventory to ensure all technicians were provided with sufficient materials and necessary tools to complete scheduled projects.
- Coordinated suppliers to ensure timely delivery of materials and equipment for ongoing projects.
- Implemented daily process improvements, reducing response times to on calls, availability to after hour emergencies and increasing the overall efficiency in daily operations as well an increasing increasing client satisfaction.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage. This has resulted in an overall increase to Google star ratings and positive customer reviews.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Nortex Roofing Ltd.
06.2012 - 03.2020
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed team schedules, optimizing workforce allocation.
- Regularly provided estimates for all service department related repairs and large projects (Some projects exceeding $100,000 in contract value)Regularly attended Pre-tender meeting
- Regularly attended pre-tender, pre- construction and close out meetings gathering all neccesary information and details, pertaining to both service and production related projects.
- Daily communications involving clients, third party contractors/ sub contractors, material manufacturers, engineer and consulting firms to ensure seamless communication between on site teams, office staff and clientell.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated suppliers to ensure timely delivery of materials and equipment for ongoing projects.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Roofing Material Handler
Bothwell-Accurate
07.2006 - 02.2011
- Installed flat roofing systems, ensuring adherence to safety protocols and industry standards.
- Conducted thorough inspections to identify leaks and potential issues in roofing structures.
- Utilized various tools including nail guns, saws, and heat welders for roofing installation and repairs.
- Good understanding of several roofing systems.
Education
St Mary's CSS
06-2006
Skills
- Positive attitude
- Outgoing and energetic
- Collaborative team management
- Multitasking and organization
- Effective problem resolution
- Proficient in resource management
- Analyze detailed roofing plans
- Goal oriented
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Service Manager
Hamati Roofing Ltd.
10.2021 - 02.2025
Service Manager
Nortex Roofing Ltd.
06.2012 - 03.2020
Roofing Material Handler
Bothwell-Accurate
07.2006 - 02.2011
St Mary's CSS