Christopher Leblanc
Sallaberry De Valleyfeild,Quebec
Summary
Getting number one in csi in 2016, Great people skills Warranty administrator for 5 years for the Spinelli Group Toyota pointe claire and Toyota lachine along with Lexus pointe claire and lexis lachine in Montreal Canada. Been in active training With an over 20 year experience counter part (Martin Lontoc). Helping with Training and guidance with new hires along with advisor and warranty training. Created a Worksheet to facilitate tasks and excellent follow up . I started in the restaurant industry and with my hard work and ethic im able to apply for a position like this. Extremely motivated and eager to move forward.
Overview
16
16
years of professional experience
Work History
Warranty Administrator
Spinelli Toyota & Lexus
04.2012 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Created a worksheet to maximize claim processing efficiency and placed procedures with staff to facilitate the warranty process.
- process. In addition to warranty, assisting managers with service operations such as technical specifications, software management, operation coding, troubleshooting,
and administrative tasks. - In regular communication with the mechanics
to assist with diagnostics and to inform them of frequent issues.
Line Cook Supervisor
La Belle Pronvince
07.2007 - 04.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Howard S. Billings Regional High School
Châteauguay, QCSkills
- Recall Notifications
- Payment Issuing
- Claim Processing
- Solution Creation
- Critical Thinking
- Administrative Procedures
- Records Maintenance
Languages
French
Native or Bilingual
English
Native or Bilingual
Accomplishments
Working my way out of the restaurant business and getting into the car business being able to get #1 csi in toyota in 2016 and #1 mystery customer . Buying my house before 30 and raising my son of 15 years as a single dad. Training competent staff that still work at the dealers to this day. My work ethic and loyalty to keep achieving milestones make me a great candidate.
Timeline
Warranty Administrator
Spinelli Toyota & Lexus
04.2012 - Current
Line Cook Supervisor
La Belle Pronvince
07.2007 - 04.2012
High School Diploma -
Howard S. Billings Regional High School
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