Christopher Kyazze
Cornwall,Ontario
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
11
11
years of professional experience
Work History
IT Officer
Dev Hotel
09.2023 - Current
- Improved system efficiency by implementing new software and hardware solutions.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Coordinated technical training and personal development classes for staff members. This reduced number of calls and emails requested for support by 60%
- Built, repaired and installed computer-related hardware based on deployment procedures.
IT System Engineer
International Hospital Kampala-IHK (C Care-IHK)
04.2016 - 08.2023
- Improved system efficiency by implementing and optimizing hardware and software components.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Enhanced network security by conducting regular vulnerability assessments and implementing necessary patches.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction i.e. from over 50 incoming calls used to receive on daily basis, were cut to around 20 calls.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
Technical Support Engineer
ComputerPoint Limited (Sybyl)
02.2013 - 12.2015
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems which were over 40 and were reduced to like 5 to 10 concerns was raised regularly.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences. This included Preventive Maintenance which was conducted in various companies which was scheduled to prevent unnecessary downtime and hardware faults among projects included Central Bank of Uganda, American Embassy, State House of President, Parliament of Uganda etc.
Education
Bachelor of Science - Computer Science
Makerere University
Kampala,UG2013
Skills
- Technical Analysis & Troubleshooting
- Hardware and Software Installation
- Server & Network Management
- Help Desk Software and Operations
- Technical Support and User Support
- Systems Analysis and System Troubleshooting
- Data Storage Solutions
- Cybersecurity
Accomplishments
Managed to fully set up the Integrated Financial Management System (IFMS) for Ugandan Min. Of Finance & Local Government including setting up various hardware , software and applications in over 50 Districts of Uganda
Languages
English
Full Professional
Timeline
IT Officer
Dev Hotel
09.2023 - Current
IT System Engineer
International Hospital Kampala-IHK (C Care-IHK)
04.2016 - 08.2023
Technical Support Engineer
ComputerPoint Limited (Sybyl)
02.2013 - 12.2015
Bachelor of Science - Computer Science
Makerere University
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