Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Busdriver
Metrolinx
09.2007 - 09.2024
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Route Manager
UPS
09.2010 - 09.2019
Enhanced customer satisfaction by resolving service issues promptly and professionally.
Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Tracked package status using digital systems, keeping customers informed throughout the delivery process.
Managed time efficiently to complete daily delivery assignments within specified deadlines.
Developed strong relationships with local businesses as their primary point of contact for parcel services.