Christopher Kitt L’Heureux
Aylmer,Canada
Summary
Results-driven management professional determined to exceed company goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
37
37
years of professional experience
Work History
Store Manager
Unrefined Olive (EVOO) and Balsamic Tasting Bar
08.2013 - Current
- Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
- Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
- Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits.
- Monitor performance, provide direction, and take corrective action when needed.
- Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
- Continually evaluate and react to performance issues and actively recruit candidates.
- Ability to work varied hours/days to oversee store operations.
- Ensure all relevant conditions relating to Health & Safety are fulfilled and empower store staff to achieve the highest standards to support store management within this area.
- Knowledgeable in all Health & Safety policies and procedures.
- Ensure all documentation relating to Health & Safety are well recorded and maintained.
- Development of all social media.
- Generate and review daily sales report and forecast targets.
Administrative Assistant and Project Management
Dalton Distinctive Renovations
08.2013 - 08.2014
- Day to operations on several projects – scheduling, labor, client relations.
- Correspondence administration: receipt and distribution of correspondence, drafting of routine correspondence documents, and telephone support functions.
- Establish and maintain a system for the organization and storage of purchase requisitions, purchase orders, and related documentation.
- Manage incoming invoices, ensuring that they are prepared for approval by management.
- Provide support for the site labor timesheet process, including accurate coding and time verification.
- Actively support and participate in the health and safety programs on the project.
- Information management activities: input, editing, formatting and publication of written and statistical information using various software applications to produce presentations, documents, and reports; producing and/or maintaining contact lists or other records, filing systems (electronic or physical) and libraries.
- Social Media and website modernizing, implementation of Word Press.
- Administrative and office support: scheduling of meetings and provision of corresponding logistical arrangements; travel arrangements, completion of forms (e.g., travel, expense, leave, etc.), management of office supplies and equipment inventories, maintenance of office equipment, coordination of maintenance activities for computers and/or network, and coordination of setting up or tearing down office setups for new/moving employees or contract resources.
- Assisted in financial and budgetary management (QuickBooks), processing and reporting: receiving, verifying, and recording supplier invoices, assisting with contract management, monitoring expenditures and daily updating of financial spreadsheets for the division/directorate.
Executive Assistant
Federal Superannuates National Association
01.2009 - 08.2011
- Give administrative/client support services to the Director and Managers.
- Coordinating the agenda of the Director.
- Project management and logistics in various means.
- Developing electronic and hard copy filling systems.
- Organizing Meetings, teleconferences, and conferences.
- Preparing background material for meetings / Conferences.
- Answer and/or forward telephone calls/emails.
- Observed; the maintenance and development of the website; in collaboration of the Director of Memberships, while maintaining communications, with the Executive Director.
- Respond to requests as needed, with trafficking incoming inquiries via e-mail, blackberry and standard inquiries.
- Responsible for all incoming and outgoing translation requests using the SAP Task Authorization procedure.
- Processing invoices including the coding.
- Analyzing, verifying, and processing financial claims.
- Draft, review, format letters and perform quality assurance for Director, Board, and executives.
- Information exchange and mutual learning among the network of 85 branches and other member organizations.
- Assisted update of all HR documents, benefits, payroll, and salary clarifications.
Sales Executive Convention/Group Sales for Government & Corporate
Crowne Plaza Hotel Ottawa now known as Delta Ottawa City Centre
01.2004 - 01.2008
Senior Sales Executive Associations Convention/Group Sales
Holiday Inn Hotel and Suites Ottawa (Formerly Ramada Hotel)
01.2001 - 01.2004
Sales Manager Group Sales
ARC the.Hotel
01.1999 - 01.2001
Front Desk Agent and Night Auditor
Les Suites Hotel
01.1997 - 01.1999
Cruise Ship Crew
Celebrity, Cunard, Commodore cruise liners
01.1989 - 01.1997
- Held the capacity of purser, performer, and assistant cruise director on several ships.
- Preparation and design of the daily program for over 3000 guests and crew.
- Perform in nightly cabarets, and present daytime light entertainment activities.
- Organize shore excursions for pax.
- Preparation in advance of each cruise itinerary a plan of required passenger information both hard copy and announcements covering places and points of interest observed from the vessel during sailing times.
- Organizing all on-board entertainment (including daytime activity program).
- Coordinating and supervising the duties of cruise staff, guest lecturers & craft personnel, guest artists.
- Ensuring the onboard entertainment technicians, team leaders and hosts are scheduled and rotated as required.
- Entertainments & Cruise Staff discipline.
- Assist in preparing Crew immigration and customs documentation.
- Assist in all embarkation and disembarkation duties.
- Prepare Crew rotation communications to shore-side offices.
- Update personnel/crew files in onboard computer system.
- Assist in all Crew payroll functions and overtime reports.
- Accept Crew safety deposit envelopes. Maintain receipt book.
- Assist in balancing the Crew office float, maintain daily balance sheet and ensure accurate pay-in of funds received.
- Ensure Crew office opens as required for access to all Crew, cash Crew checks, provide stamps, etc. as required.
- Carry out all safety-related duties as assigned.
- Other duties as assigned by Senior Officers.
Education
CAE -
Canadian Association Executive
01.2017
Certification - Administrative support
York University/Schulich School of Business
07.2011
Banff Executive Leadership diploma - Improving Board Governance Practices
05.2011
Certification - Several certificates of completion, which include management administration, business writing and grammar skills, time management, motivation workforce, and communication
Management Performance Centre
01.2011
Certification - Conversational French
Alliance Francaise
01.2009
Certification - Hospitality Management
Karen Hall Careers
Ottawa, Ontario01.1985
Diploma - Employment Generation
Hotel Management and Hospitality
Ottawa, Ontario01.1983
Diploma - undefined
High School
01.1982
Skills
- Administrative skills
- Sales skills
- Information verification
- Data analysis
- Excellent communication skills
- Interpersonal skills
- Organizational skills
- Conference planning
- Event planning
- Scheduling
- Minute taking
- Ability to work independently
- Teamwork
- Motivation
- Inspirational skills
- Store operations
- Customer service management
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
Accomplishments
- Exceeded monthly store sales goals months in a row.
- Increased sales by coaching staff on new merchandising standards.
- Supervised team of five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
French
Professional Working
Affiliations
- Meeting Planners International (MPI)
- Canadian Society of Association Executives (CSAE) concentration in governance & management
Timeline
Store Manager
Unrefined Olive (EVOO) and Balsamic Tasting Bar
08.2013 - Current
Administrative Assistant and Project Management
Dalton Distinctive Renovations
08.2013 - 08.2014
Executive Assistant
Federal Superannuates National Association
01.2009 - 08.2011
Sales Executive Convention/Group Sales for Government & Corporate
Crowne Plaza Hotel Ottawa now known as Delta Ottawa City Centre
01.2004 - 01.2008
Senior Sales Executive Associations Convention/Group Sales
Holiday Inn Hotel and Suites Ottawa (Formerly Ramada Hotel)
01.2001 - 01.2004
Sales Manager Group Sales
ARC the.Hotel
01.1999 - 01.2001
Front Desk Agent and Night Auditor
Les Suites Hotel
01.1997 - 01.1999
Cruise Ship Crew
Celebrity, Cunard, Commodore cruise liners
01.1989 - 01.1997
Certification - Administrative support
York University/Schulich School of Business
Banff Executive Leadership diploma - Improving Board Governance Practices
Certification - Several certificates of completion, which include management administration, business writing and grammar skills, time management, motivation workforce, and communication
Management Performance Centre
Certification - Conversational French
Alliance Francaise
Certification - Hospitality Management
Karen Hall Careers
Diploma - Employment Generation
Hotel Management and Hospitality
Diploma - undefined
High School
CAE -
Canadian Association Executive
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