Christopher Johnston
Entrepreneur, Business Owner & Customer Service Professional
Burlington,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful business owner and entrepreneur.
Overview
15
15
years of professional experience
1
1
Language
Work History
Audio Engineer & Consultant
Lawrence Johnston Audio Engineering
Burlington, ON
11.2009 - 01.2020
- This contract based business was established in 2009, with intention to provide specialty services in post- production audio engineering needs for film, television and internet streaming based services.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Captured and recorded audio using standard field audio equipment.
- Performed high-quality recording, mixing, mastering, sound design and production in professional studio setting.
Inventory Manager
Dura Edge Incorporated
Brampton, ON
03.2014 - 03.2016
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Customer Service Representative - Health & Dental
Industrial Alliance (6 month contract)
Toronto , Ontario
01.2010 - 07.2010
- Managed needs of clients calling for questions, quotes or other inquiries about their group health and dental services.
- Worked with vendors to provide quotes for policy holders.
- Communicated with company plan administrators across wide array of group health and dental insurance provided by employers.
- Maintained service delivery standard of 100 calls per day.
Client Services Insurance Agent
TD Bank Insurance
Toronto, ON
11.2007 - 12.2009
- Duties included filing accident claims, giving quotes to potential clients, and providing policyholder answers to any questions may have about their coverage.
- Serviced clients who have home and auto & home insurance policies through the exclusive TD Insurance portal.
- Successfully obtained Registered Insurance Broker of Ontario (RIBO) license.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Law and Security Administration and
Sheridan College
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Royal Conservatory of Music
Timeline
Inventory Manager
Dura Edge Incorporated
03.2014 - 03.2016
Customer Service Representative - Health & Dental
Industrial Alliance (6 month contract)
01.2010 - 07.2010
Audio Engineer & Consultant
Lawrence Johnston Audio Engineering
11.2009 - 01.2020
Client Services Insurance Agent
TD Bank Insurance
11.2007 - 12.2009
Law and Security Administration and
Sheridan College
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Royal Conservatory of Music
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