Christopher Johnson
Summary
Experienced Project Manager with 15+ years in banking and 8+ years in project delivery. Skilled in fostering collaboration among stakeholders and teams throughout the project lifecycle. Expert in ensuring seamless communication and alignment with objectives at every stage. Proficient in delivering updates and reports that drive informed decision-making and stakeholder engagement, ultimately ensuring project success.
Overview
13
13
years of professional experience
Work History
Project Manager
CIBC - Canadian Imperial Bank Of Commerce
12.2021 - Current
- Manage multiple projects concurrently using a hybrid approach combining agile and waterfall methodologies, prioritizing delivery based on urgency, resource availability, and alignment with organizational goals.
- Facilitate seamless communication between technology and business teams to foster collaboration, resulting in successful migration of multiple applications between platforms.
- Manage risk assessments and implement mitigation strategies to minimize potential issues during project execution, safeguarding the company's reputation.
- Track progress against set goals, adjusting schedules and resources to maintain project alignment and budget adherence, thus maximizing project benefits.
- Generate comprehensive project status reports for executives, ensuring transparency and alignment with objectives.
Project Consultant
CIBC - Canadian Imperial Bank of Commerce
02.2020 - 12.2021
- Maintain tactical control of project timelines to keep teams on task and achieve schedule targets.
- Developed and followed baseline project plan and milestones for task completion.
- Implemented actions to mitigate risk by developing contingency and avoidance strategies.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Met with manager weekly to provide detailed project report and milestone updates.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Senior Business Analyst
CIBC - Canadian Imperial Bank of Commerce
02.2018 - 02.2020
- Worked with Client Account Management to gather and elicit business requirements for further documenting and project planning.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Client Resolution Specialist
CIBC – Canadian Imperial Bank of Commerce
05.2016 - 02.2018
- Work with internal as well as external clients to solve complex problems.
- Maintain follow-ups with clients in a timely fashion.
- Act as support for representatives both in the call center as well as in our branches.
- Conduct investigations to solve various issues and take or recommend the appropriate course of action.
- Taking action such as negotiation of payment arrangements, refinance, capitalization, settlements, seizures, and or legal action to minimize loss and reduce overall risk to CIBC while at the same time making sure all procedures are followed correctly.
Legal Counselor, Sales Coordinator Role
CIBC First Caribbean
12.2015 - 02.2016
- Acted as a hybrid between the legal team and the sales team in First Caribbean.
- Contacted CIBC First Caribbean clients and negotiate them vacating properties without the bank having to take legal action.
- Worked with law firms to meet deadlines to get vacant possession of homes.
- Worked with the sales team to gather appropriate documents to get properties through sales process.
- Worked with realtors to make sure properties get listed and to hold them to timelines.
- Suggested ideas to improve processes thereby making them more efficient.
Credit Counselor - Subject Matter Expert
CIBC – Canadian Imperial Bank of Commerce
11.2010 - 05.2016
- Developed high quality, service-oriented relationships with clients to provide a variety of products and repayment options to potentially resolve outstanding debts and offer advice to prevent further delinquencies.
- Employed highly effective problem solving and analytical skills to arrive at decisions that balance meeting client needs with addressing the root cause of delinquency and minimizing overall risk to CIBC.
- Ensured clients understand the terms and conditions of their contractual obligations and responded to customer inquiries.
- Acted as a support for newly hired representatives.
Education
Certificate of Completion - Project Management
Global Knowledge - McMaster University
Toronto, ONCertificate of Completion - Business Analysis
Global Knowledge - McMaster University
Toronto, ONMarketing Diploma - Business Administration
Centennial College
Scarborough, ONSkills
- Team Leadership
- Team Collaboration
- Stakeholder Relations
- Project Management
- Requirements Writing
- Agile Methodologies
- Verbal and Written Communication
- Detail Oriented
- Complex Problem Solving
- Work Planning and Prioritization
- Microsoft Office Proficient
- Results Driven
Timeline
Project Manager
CIBC - Canadian Imperial Bank Of Commerce
12.2021 - Current
Project Consultant
CIBC - Canadian Imperial Bank of Commerce
02.2020 - 12.2021
Senior Business Analyst
CIBC - Canadian Imperial Bank of Commerce
02.2018 - 02.2020
Client Resolution Specialist
CIBC – Canadian Imperial Bank of Commerce
05.2016 - 02.2018
Legal Counselor, Sales Coordinator Role
CIBC First Caribbean
12.2015 - 02.2016
Credit Counselor - Subject Matter Expert
CIBC – Canadian Imperial Bank of Commerce
11.2010 - 05.2016
Certificate of Completion - Project Management
Global Knowledge - McMaster University
Certificate of Completion - Business Analysis
Global Knowledge - McMaster University
Marketing Diploma - Business Administration
Centennial College
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