Christopher Isola
WESTWOOD
Summary
Proactive and goal-oriented professional with excellent time management, problem-solving skills, known for reliability and adaptability. Swift capacity to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Business Analyst II
Waste Management, Inc.
08.2022 - 04.2025
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created data models to support decision-making processes.
- Generated standard and custom reports to provide insights into business performance.
Operations Analyst
Waste Management, Inc.
02.2020 - 08.2022
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Created custom reports and visualizations to support decision-making processes.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Assessed operational performance to identify areas for improvement.
Scale House/Equipment Operation
Waste Management, Inc.
12.2017 - Current
- Responsible for coordinating team of heavy equipment operators
- Continually find ways to gain efficiency and increase team productivity in day-to-day operations
- Provide accounting services for scale house including cash reconciliations & accounts receivable/payable duties with a high level of accuracy
Help Desk - Tier I
Zonar Systems
12.2012 - 08.2014
- Provided staff training and prompt technical support services to clients
- Handled and closed support tickets in a timely manner, including system configurations
Role Player
South Bay Regional Public Safety Training Consortium
10.2008 - 10.2015
- Conducted training and examination scenarios
- Test procurement and critical analysis
Education
Bachelor of Arts - Psychology
California State University, Monterey Bay
Seaside, CAUndergraduate/Transfer Studies - undefined
Diablo Valley College
Pleasant Hill, CASkills
- Operational performance analysis
- Proficient in Microsoft Office Suite
- Articulate expression
- Strategic analysis
- KPI monitoring and reporting
- JIRA issue tracking
- SharePoint development
- Process optimization
- Experience with CRM platforms
- Strategic issue analysis
- Critical analysis
- Skilled in utilizing web reporting applications
Timeline
Business Analyst II
Waste Management, Inc.
08.2022 - 04.2025
Operations Analyst
Waste Management, Inc.
02.2020 - 08.2022
Scale House/Equipment Operation
Waste Management, Inc.
12.2017 - Current
Help Desk - Tier I
Zonar Systems
12.2012 - 08.2014
Role Player
South Bay Regional Public Safety Training Consortium
10.2008 - 10.2015
Undergraduate/Transfer Studies - undefined
Diablo Valley College
Bachelor of Arts - Psychology
California State University, Monterey Bay
Similar Profiles
Scott ThompsonScott Thompson
Driver at Waste Management Formerly (All Points Waste)Driver at Waste Management Formerly (All Points Waste)
Lwin Moe AungLwin Moe Aung
Maintenance Supervisor at Keppel Segher Engineering Qatar (Domestic Solid Waste Management Centre), Waste to Energy PlantMaintenance Supervisor at Keppel Segher Engineering Qatar (Domestic Solid Waste Management Centre), Waste to Energy Plant
Muyalwa SimbaoMuyalwa Simbao
Commercial Officer at Copperbelt Solid Waste Management Company (COP-WASTE)Commercial Officer at Copperbelt Solid Waste Management Company (COP-WASTE)
Jake PalaganoJake Palagano
Volunteer at Top Stone Montessori SchoolVolunteer at Top Stone Montessori School
Ciara ChiCiara Chi
Volunteer at Girls On The Run WestwoodVolunteer at Girls On The Run Westwood