Kimberley Duchaine
Spruce Grove,Canada
Summary
Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
18
18
years of professional experience
Work History
Secretary III
Parkland School Division
11.2023 - Current
- Provide support to students and parents
- Variety of reception duties
- Purchasing supplies
- Reconciling staff Visas
- Processing invoices
- Processing cash, check & credit card payments
- Working with and supporting venders
- Provide support to Secretary II, EA’s & Teachers
- Arrange for casuals as well as subs as needed
- Adding and collecting fees in Rycor
- Student Registrations
- Order for as well as run the breakfast & snack program
- Review & correct entries in Atreive
- Review monthly finance reports
Secretary II
Parkland School Division
01.2023 - 11.2023
- Digitizing student records from paper to electronic
- Entering information from PASI to CLASI
- Managing, organizing, and collecting student files
- Provide extra supports if needed
- Ensure all documents are correctly scan typed, scanned correctly and maintained in accordance with the retention policy
- Achieving accuracy and thoroughness in all aspects of work
- Extensive work in Google Suite
Administrative Assistant
Colas Canada (Marigold Infrastructure Partners)
Edmonton
09.2021 - 08.2022
- Provided exceptional customer service to both internal and external customers.
- Managed onboarding for new hires.
- Managed and ordered office supplies/Coffee supplies.
- Validate and reconcile Executive Managements’ P-card purchases.
- Processed and received incoming orders in JD Edwards System.
- SharePoint document review and uploads.
- Created and maintained company surveys in Microsoft Forms.
- Maintained organizational charts and seating plan.
- Coordinated catering for office meetings and events.
Accounts Payable /Administrative Assistant
SMS Equipment Inc
Acheson
08.2018 - 03.2020
- Booked travel including flights, hotel and cars using the Certify Travel booking system.
- Organized catering for different events and meetings.
- Provided support to Reception and Purchasing teams.
- Created POs and maintained supplies inventory.
- Managed paper and electronic filing systems.
- Managed and processed supplier invoices.
- Addressed and responded to all vendor inquiries regarding payment
ITSD Support Administrator
ATB Financial
Edmonton
06.2015 - 10.2017
- Coordinated executive meetings and town halls with multiple vendors.
- Managed travel coordination for Executives.
- Validated Executive MasterCard transactions.
- Maintained organizational charts for Vice Presidents and Directors.
- Reviewed and approved Telecom billing.
- Maintained team member workstation seating for 300 team members and contractors.
- Maintained office supplies and equipment as well as managing paper and electronic filing systems.
- Answered TSR’s (via IT ticket system) for ordering mobile devices and assisting with old and new devices.
Client Services Coordinator
Edmonton’s Food Bank
Edmonton
06.2014 - 06.2015
- Provided exceptional customer service in person and over the phone.
- Supervision, coordination, training and scheduling for staff and volunteers.
- Management of hamper distribution for Food Bank clients.
- Implementation of new policies and procedures for hamper request calls.
- Close coordination with warehouse associates to ensure prompt delivery.
- Provided direction and resolution for any issues regarding Client Services.
Branch Application Support Analyst
Cash Store Financial
Edmonton
02.2013 - 06.2014
- Managed and documented company change requests on existing applications and operating systems.
- Analyzed and documented process gaps and provide potential solutions.
- Created QA and UAT structure and documentation to standardized testing practices.
- Performed QA testing on all bug fixes and application changes prior to UAT testing.
- Provided application updates to UAT team for testing/manage team of testers until sign off is received.
- Provided and reviewed training content for subject matter accuracy as required.
- Provided internal support service for 4 different operating systems.
Recovery Specialist
Cash Store Financial
Edmonton
11.2011 - 06.2013
- Investigation and assessment into the “root cause” of delinquency on a per client basis.
- Determination of payment ability and ongoing credit worthiness including legal or third-party action.
- Creation of payment arrangements and subsequent follow up on past due accounts.
- Maintenance of client retention while investigating missed payment arrangements.
Branch Manager/Customer Service Representative
Cash Store Financial
Edmonton
08.2007 - 02.2013
- Managed operations for branch and a staff of 4.
- Interviewed and hired new associates.
- Developed and implemented strategies for training and development of new associates.
- Trained and supported branches during new product deployment.
- Ensured branches were within the Company's policies and procedures, as well as regulations provided by the Alberta Legislation.
- Creation and distribution of marketing materials.
- Filing, extensive telephone marketing, ordering of supplies, and general office maintenance.
- Responsible for the assisting clients to meet the requirements of any particular service we provide.
- Balanced daily reports, creation and maintenance of logs and forms, including balancing cash float and cash outs.
Education
Diploma -
Jasper Place Composite High School
Edmonton, AB01.1994
Skills
- Employee training and development
- Invoice processing
- Financial reconciliation
- Vendor relations
- Problem solving
- Phone reception
- Account reconciliations
- Microsoft Office skills
- Problem resolution
- Spreadsheet development
- Critical thinking
- Filing and data archiving
- Schedule management
- Administrative support
- Report development
- Process definition and design
Timeline
Secretary III
Parkland School Division
11.2023 - Current
Secretary II
Parkland School Division
01.2023 - 11.2023
Administrative Assistant
Colas Canada (Marigold Infrastructure Partners)
09.2021 - 08.2022
Accounts Payable /Administrative Assistant
SMS Equipment Inc
08.2018 - 03.2020
ITSD Support Administrator
ATB Financial
06.2015 - 10.2017
Client Services Coordinator
Edmonton’s Food Bank
06.2014 - 06.2015
Branch Application Support Analyst
Cash Store Financial
02.2013 - 06.2014
Recovery Specialist
Cash Store Financial
11.2011 - 06.2013
Branch Manager/Customer Service Representative
Cash Store Financial
08.2007 - 02.2013
Diploma -
Jasper Place Composite High School
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