Christopher Hadsell
Napoleon,Ohio
Summary
Accomplished Senior Field Technician at SCI Sales, renowned for enhancing service delivery and reducing downtime through advanced troubleshooting and effective communication. Successfully trained junior technicians, boosting team competency. Expert in equipment installation and customer relations, consistently achieving high customer satisfaction and fostering strong client relationships. Skilled in mechanical and electrical problem identification and repair
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Field Technician
SCI Sales
10.2018 - 10.2024
- Led installation and maintenance of complex systems, ensuring operational efficiency.
- Trained and mentored junior technicians in troubleshooting and repair techniques.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Managed project timelines, coordinating with cross-functional teams to meet client needs.
- Conducted site assessments to identify equipment requirements and optimize solutions.
- Developed training materials to improve technician skills and knowledge retention.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Trained junior field technicians, improving overall team competency and promoting professional growth among staff members.
- Achieved high levels of customer satisfaction through meticulous attention to detail when completing repairs or installations, ensuring long-lasting results that met or exceeded expectations.
- Established positive rapport with clients by consistently demonstrating professionalism, technical expertise, and commitment to customer satisfaction.
- Enhanced customer satisfaction with timely resolution of technical issues and providing clear communication throughout the process.
- Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
- Provided expert technical support to clients, addressing complex issues and ensuring optimal system performance.
- Increased job completion rates through diligent work ethic and effective time management skills.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Collaborated with other field technicians to resolve complex technical issues.
- Kept detailed records of field measurements and data.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Truck Driver
Venture Express
01.2015 - 08.2018
- Operated commercial vehicles to deliver freight safely and efficiently across designated routes.
- Conducted pre-trip and post-trip inspections to ensure adherence to safety regulations and vehicle maintenance standards.
- Maintained accurate records of deliveries, mileage, and fuel consumption for compliance with company policies.
- Communicated effectively with dispatchers to optimize delivery schedules and resolve route issues in real-time.
- Adhered to federal and state transportation laws to ensure compliance during all driving operations.
- Implemented strategies for reducing fuel consumption through careful driving techniques and route planning.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Bachelor of Science - Cybersecurity And Information Assurance
WGU
Utah07-2028
Skills
- Field service management
- Troubleshooting skills
- Customer relations
- Network configuration
- Software diagnostics
- Hardware repair
- Electrical systems
- System maintenance
- Equipment installation
- Performance testing
- Advanced troubleshooting
- Professional communication
- System upgrades
- Interpersonal and written communication
- Conflict management
- Equipment maintenance
- System configuration
- Diagnostic testing
- Root-cause analysis
- Technical support
- Technical analysis
- Regulatory requirements
- Hardware and software installation
- Cable pulling
- Environmental safety
- Electronics repairs
- Interpreting diagrams
- Data transmission systems
- Routine maintenance
- Customer service
- Problem-solving abilities
- Excellent communication
- Computer skills
- Work order completion
- Team collaboration
- Diagnostics and troubleshooting
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Worksite preparation
- Troubleshooting techniques
- Professionalism
- Blueprint reading
- Time management abilities
- Continuous improvement
Certification
CompTIA A+ certification
Timeline
Senior Field Technician
SCI Sales
10.2018 - 10.2024
Truck Driver
Venture Express
01.2015 - 08.2018
Bachelor of Science - Cybersecurity And Information Assurance
WGU