Christopher Gudino
Vancouver,BC
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Mr Gold Gelato
Richmond, BC
03.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Interacted politely with customers to promote quality service during checkout.
Guest Relations Officer
Swissôtel Quito
Quito, Ecuador
01.2022 - 12.2022
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Provided guest assistance and information regarding local attractions and points of interest.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Achieved equipment standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
Assistant Store Manager
Juan Valdez
Quito, Pichincha
06.2022 - 12.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Receiving Team Member
La favorita
Quito , Pichincha
04.2013 - 05.2014
- Traced missing material and shipments through vendor and customer communications.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
Education
BACHELOR IN INTERNATIONAL RELATIONS AND POLITICAL SCIENCE - International Relations And Development Studies
UNIVERSIDAD DE LAS AMERICAS
QUITO, ECUADOR 07.2017
Diploma - Marketing And Sales
Illac
Vancouver, BCSkills
- Company Assessments
- Timing Optimization
- Relationship Building
- Client Relationship Management
- Workforce Management
- Team Leadership
- Staff Training
- Agenda Setting and Control
- Customer Service
- Understanding Customer Needs
- Customer Needs Assessment
- Verbal and Written Communication
- Problem-Solving
- Goal Setting
- Work Planning and Prioritization
- Multitasking and Prioritization
- Retail Operations
- Inventory Control
- Employee Motivation
- Merchandise Packaging
- Customer Retention Strategies
- Transaction Processing
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Complaint Handling
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Mr Gold Gelato
03.2023 - Current
Assistant Store Manager
Juan Valdez
06.2022 - 12.2022
Guest Relations Officer
Swissôtel Quito
01.2022 - 12.2022
Receiving Team Member
La favorita
04.2013 - 05.2014
BACHELOR IN INTERNATIONAL RELATIONS AND POLITICAL SCIENCE - International Relations And Development Studies
UNIVERSIDAD DE LAS AMERICAS
Diploma - Marketing And Sales
Illac