Work Preference

Summary

Overview

Work History

Education

Skills

Awards

References

Timeline

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CHRISTOPHER G. TIBBO

Hospitality Professional

Surrey,Canada

Work Preference

Desired Job Title

Rooms Controller / Assistant Revenue ManagerResort ManagerAssistant Front Office Manager | Duty Manager | Night ManagerNight Audit ManagerAssistant Front Office Manager

Work Type

Full Time

Important To Me

Career advancementCompany CultureHealthcare benefitsPersonal development programsPaid sick leave

Summary

Results-driven hospitality professional with a track record of increasing revenue and guest satisfaction through strategic operational enhancements. Proven ability to lead teams effectively, improve service delivery, and implement process improvements that elevate brand standards and operational performance.

Overview

years of professional experience

Work History

Rooms Controller / Assistant Revenue Manager

Sheraton Vancouver Guildford Hotel

02.2024 - Current

Managed end-to-end room inventory and Front Desk operations, ensuring accurate arrivals, departures, and room status while proactively resolving over-commitments and out-of-order inventory.
Supported the Director of Revenue Management and Front Office leadership in the execution of daily room inventory, revenue controls, and operational readiness for a 279-room full-service Marriott hotel.
Safeguarded revenue and upheld brand standards through precise check-in/check-out execution, ensuring billing accuracy and rate compliance.
Served as key liaison among revenue, front office, housekeeping, engineering, and sales, enhancing guest satisfaction and ensuring inventory accuracy.
Coordinated group block management, rooming lists, and pre-/post-night arrangements, streamlining operations for improved guest experiences.
Ensured seamless night audit continuity and shift handovers, while supporting One Yield controls and providing hands-on leadership during high-occupancy periods and guest service escalations.

Resort Manager

Lakeside Villa Resort Hotel

03.2024 - 03.2025

Successfully increased revenue by 7% while reducing housekeeping labor costs by $10,000 through improved scheduling and workflow efficiencies.
Played a key role in the transformation of the property from a 2-star to a 3-star resort through the successful launch of a Nordic Spa, enabling rate growth and improved market positioning.
Implemented new SOPs and service standards to improve consistency and guest satisfaction, resulting in strong online ratings (9.2 Expedia, 4.6 Google).
Coordinated staffing, scheduling, guest recovery, and budgeting while fostering community and business relationships to elevate guest experience.
Managed day-to-day resort operations, including Front Desk, Guest Services, Housekeeping, and facilities, ensuring smooth service delivery in a limited-service resort environment.

Assistant Front Office Manager | Duty Manager | Night Manager

Vancouver Airport Marriott Hotel

09.2012 - 09.2022

Led Front Office and Night Audit operations in a high-volume airport hotel environment, cultivating a positive workplace culture focused on service excellence, accountability, and team development.
Oversaw overnight hotel operations as Night Manager, ensuring seamless service delivery and operational integrity.
Directed Front Desk teams in an approachable and professional manner while ensuring consistent delivery of Marriott brand standards.
Facilitated guest recovery and retention efforts, enhancing guest satisfaction in alignment with brand standards.
Supported rooms operations and identified revenue trends to maximize room revenue while maintaining high guest service scores.
Designed staff schedules, trained new hires, and coached team members to foster career growth and promote internal advancement.

Night Audit Manager

L'Hermitage Hotel

04.2010 - 09.2012

Audited all guest charges and postings, amended guest folios, reconciled hotel sales activity, and completed accurate business day rollovers.
Implemented procedural improvements to increase audit efficiency.
Collaborated with Operations Manager to oversee guest service operations for hotel and residential components, ensuring consistent service quality.
Trained new hires and facilitated employee development through performance evaluations, enhancing team capabilities.

Assistant Front Office Manager

Holiday Inn Express Hotel

03.2008 - 03.2010

Supported Guest Service Manager in overseeing guest service operations, enhancing guest registration, reservations, and service recovery in limited-service hotel environment.
Led Front Desk associates by assigning daily tasks and supporting operational coverage.
Addressed guest complaints, ensuring alignment with Holiday Inn Express brand standards to maintain guest satisfaction.
Ensured adherence to strict procedures related to hotel accounting, cash handling, credit control, guest security, and emergency protocols.
Mentored Front Office associates, promoting service consistency and encouraging professional development.