Summary
Overview
Work History
Education
Skills
Summary
Timeline
Generic

CHRISTOPHER GRAY

Stouffville,Canada

Summary

A friendly, proactive and trustworthy individual with technical, delivery and customer service experience who works well with people and uses tact and diplomacy within a social service environment. Strengths include critical thinking, conflict resolution and the ability to work effectively in a high pace environment. Motivated by challenges and always welcomes the opportunity to gain new experiences.

Overview

7
7
years of professional experience

Work History

SERVICE SUPERVISOR

Cintas
06.2023 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

ROUTE CHECK-IN COORDINATOR

Cintas Canada Limited
01.2022 - 06.2023
  • Company Overview: 029N Metro East RNTL
  • Reviewing paperwork and account information of each SSR on return from route each day to ensure accuracy and consistent customer relations
  • Verify billing and payment collections
  • Working daily and closely with the drivers/sales reps and members of management to achieve goals
  • Support Service Department by making / coordinating special customer delivery requests
  • Manage inventory levels and control material cost
  • 029N Metro East RNTL

SERVICE SALES REPRESENTIVE

Cintas Canada Limited
03.2019 - 12.2021
  • Company Overview: 029N Metro East RNTL
  • Service and delivered products to customers weekly and maintain inventories
  • Find potential sales opportunities for route growth
  • Develop strong customer relations
  • Negotiate contract renewals
  • Received Spirit of Service award
  • 029N Metro East RNTL

EXECUTIVE BARBER

Shear Brilliance
04.2017 - 03.2019
  • Company Overview: Pickering, ON
  • Promote hair services and product sales
  • Complete necessary paperwork for each scheduled session to ensure appropriate timing and billing
  • Adhere to organizational standards of customer service
  • Personally, handling customer problems or concerns and ensure appropriate resolution steps are taken that maintain customer satisfaction
  • Pickering, ON

Education

Six Sigma - Project Management

Cintas Corporation Training

Supervisor Effectiveness Training -

Cintas Corporation Training
10.2023

Route Check-in College -

Cintas Corporation Training
Toronto, ON
03.2022

O.S.S.D. -

Cedarbrae Collegiate Institute
Scarborough, ON
01.1996

Skills

  • Client service
  • Interpersonal skills
  • Communication skills
  • Written communication
  • Verbal communication
  • Ability to work in fast paced environment
  • Ability to work independently
  • Teamwork
  • Professionalism
  • Motivating colleagues
  • Empowering colleagues
  • Analytical decision-making

Summary

  • Superior client service attitude demonstrated through excellent interpersonal skills
  • Exceptional communication skills both written and verbal
  • Demonstrated ability to work competent in a fast paced and multi-faceted environment
  • Able to work independently and within a team environment in a professional manner
  • Highly energetic and effective in motivating and empowering colleagues
  • Accurate analytical decision-making skills
  • Impressive organizational and time management skills
  • Easily adaptable to changing situations
  • Meticulous organization

Timeline

SERVICE SUPERVISOR

Cintas
06.2023 - Current

ROUTE CHECK-IN COORDINATOR

Cintas Canada Limited
01.2022 - 06.2023

SERVICE SALES REPRESENTIVE

Cintas Canada Limited
03.2019 - 12.2021

EXECUTIVE BARBER

Shear Brilliance
04.2017 - 03.2019

Six Sigma - Project Management

Cintas Corporation Training

Supervisor Effectiveness Training -

Cintas Corporation Training

Route Check-in College -

Cintas Corporation Training

O.S.S.D. -

Cedarbrae Collegiate Institute
CHRISTOPHER GRAY