Christopher Gordon
San Bernardino
Summary
Dynamic Corporate Regulated Goods Coordinator at UPS with a proven track record in operational oversight and efficient documentation management. Expert in project planning and analytical problem-solving, I successfully developed and maintained training programs that enhanced team productivity, which meet all regulatory and compliance standards. Additionally I have successfully worked with various operations in reducing HM10 Violations, which expose our company to potential fines from the FAA and DOT. Recently I have added additional SCS Dangerous Goods certifications to increase my understanding and applications of all hazardous materials moved throughout UPS operations.
Overview
30
30
years of professional experience
Work History
Corporate Regulated Goods Coordinator
United Parcel Service, UPS
07.2021 - Current
- Entered data, generated reports, and produced tracking documents to ensure monthly tasks were completed timely in numerous operations.
- Built highly-efficient teams and specific individuals through ongoing coaching and professional development opportunities.
- Gathered and organized materials to support operations in order to maintain training compliance in multiple operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed, developed and trained Acceptance Auditors, and other management teams to established and monitored goals, conducted performance and compliance standards.
Hub Operations Supervisor - Lead
United Parcel Service, UPS
04.2017 - 06.2021
- Interacted well with internal customers to build connections and develop solid working relationships.
- Managed every operational areas in the ground hub including training an implementing the entire workforce both hourly and management to the new automation unload and load side effectively for the operations to run more efficiently.
- Observed both supervisors and employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying production standards.
- Reduced operational risks while organizing data to forecast performance trends this would include but not be limited to improving misload reduction to a consistent frequency over 1/5000.
- Implemented business strategies, increasing operation production, and effectively decreasing risk to our employees being over 18 consecutive months injury free in my area of responsibility.
Corporate Air Trainer & Air Cargo Specialist
United Parcel Service, UPS
02.2006 - 04.2017
- Mentored and oversaw the training of new hires and management teams for all air operations, resulting in stronger staff development and increased productivity.
- Trained and mentored all personnel hired and recurrent to fulfill various roles both management, hourly employee and vendor trainers, such as for fueling aircraft.
- Wrote various training programs and training presentations used by the entire airline as well as our gateway specifically for employees, working towards satisfactory agreement between higher levels of leadership, employees and personal goals.
- Developed and executed performance management programs to increase employee engagement and productivity while maintain safety in various aspects of Air Operations.
- Developed and maintained successful dangerous goods training programs for management and employees. This includes but not limited to Small Package Load Planners, Air Loaders, as well as Air Cargo & Air Freight dangerous goods processes to be loaded on UPS Aircraft.
- Established and maintained quality control standards in many different responsibilities, Aircraft Load Planning and handling including Air Freight movements, Dangerous Goods documentation and handling, Aircraft towing, fueling and De-Ice methods and application.
Air Ramp Operations Supervisor - LEAD
United Parcel Service, UPS
07.2001 - 02.2006
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved and maintained ramp operations by record tracking and daily results to create a consistent trend throughout the year.
- Interceded between various levels of management as well as hourly employees during arguments and diffused tense situations.
- Implemented management techniques to overcome obstacles and increase team productivity, which resulted in our team being recognized for 26 months without a single chargeable delay to our operation from the daily plans I created.
- Built highly-efficient team through ongoing coaching and professional development opportunities as well as critically auditing and maintaining standards throughout all aspects of our air operations.
Air Hub Supervisor - Lead
United Parcel Service, UPS
11.1999 - 07.2001
- Worked closely with personnel, both my supervisors, and hourly employees to resolve problems.
- Oversaw and developed our team to maximize productivity and maintain the Next Day Air performance standards for this operation.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Worked effectively in fast-paced environments specifically as our responsibility was to service the Next Day Air operations and the hazardous materials to be processed correctly and timely. Our operation was Best in Class for the Pacific Region in 2000.
Hub Employee and Part Time Supervisor
United Parcel Service, UPS
04.1996 - 11.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, which exceeded performance standards and resulted in my promotion to Part Time supervisor in 1997 during this assignment in the hub.
- Certified as a Hazmat Acceptance Auditor in order to ensure safety and compliance in the air operation for dangerous goods.
- Completed payroll accurately and timely to meet employee expectations.
- Coordinated resolution of payroll discrepancies.
Education
Master of Science - Organizational Leadership
Colorado Tech University
Colorado Springs, CO - Online11-2027
Bachelor of Arts - Philosophy And Biblical Studies
Biola University
La Mirada, CA12-1995
Skills
- Efficient documentation management
- Management consulting
- Cross-functional collaboration
- Proficient in time management
- Analytical problem-solving
- Project planning
- Effective deadline management
- Operational oversight
- Meticulous attention to detail
- Implementation of best practices
- Long-term planning
Timeline
Corporate Regulated Goods Coordinator
United Parcel Service, UPS
07.2021 - Current
Hub Operations Supervisor - Lead
United Parcel Service, UPS
04.2017 - 06.2021
Corporate Air Trainer & Air Cargo Specialist
United Parcel Service, UPS
02.2006 - 04.2017
Air Ramp Operations Supervisor - LEAD
United Parcel Service, UPS
07.2001 - 02.2006
Air Hub Supervisor - Lead
United Parcel Service, UPS
11.1999 - 07.2001
Hub Employee and Part Time Supervisor
United Parcel Service, UPS
04.1996 - 11.1999
Master of Science - Organizational Leadership
Colorado Tech University
Bachelor of Arts - Philosophy And Biblical Studies
Biola University