Christopher Gauley
Mission Viejo
Summary
Dynamic and results-oriented professional with extensive experience as a Service Technician at Dacian Group and a Corporate Trainer at Lazy Dog Cafe. Excelled in installation, repair, and preventive maintenance, enhancing equipment performance and customer satisfaction. Skilled in developing impactful training programs, fostering team growth, and improving operational efficiency. Demonstrated excellence in customer service and verbal communication, significantly contributing to company objectives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Technician
Dacian Group
02.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Corporate Trainer
Lazy Dog Cafe
03.2012 - 06.2017
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Collaborated with management to identify company training needs and scheduling.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CA06-2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Quality assurance
- Verbal and written communication
Timeline
Service Technician
Dacian Group
02.2020 - Current
Corporate Trainer
Lazy Dog Cafe
03.2012 - 06.2017
High School Diploma -
Orange Coast College