Christopher Fuentes
Victoria,Canada
Summary
Dynamic IT professional with a proven track record at Eaton, excelling in ServiceNow Administration and customer support. Adept at delivering projects on time while enhancing system performance and user satisfaction. Recognized for adaptability and effective collaboration, driving initiatives that foster inclusivity and streamline IT processes across diverse teams.
Overview
6
6
years of professional experience
Work History
SIS IT Analyst
Eaton
Querétaro Arteaga, México
01.2024 - 12.2024
- Collaborated with team members to deliver projects within scheduled deadlines.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Assisted in deploying new systems and services into production environment.
- Collaborated with cross-functional teams and end-users to identify and resolve technical issues.
- Developed documentation for processes, systems, and user guides for end-users.
- Implemented software updates and managed system configurations for optimal performance.
- Created detailed reports on system performance and user feedback for management review.
GTS IT Specialist
Avery Dennison
Querétaro , México
10.2018 - 01.2024
- Provided training sessions for staff on software applications and best practices.
- Documented IT processes and procedures for internal reference and compliance.
- Responded promptly to user inquiries, resolving issues with efficiency and professionalism.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Provided technical support for users experiencing hardware or software issues across multiple departments.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Regional Leader DE&I
Avery Dennison
Querétaro, México
01.2021 - 01.2024
- Facilitated workshops to enhance understanding of diversity issues among staff.
- Championed initiatives that fostered a culture of inclusivity within the organization.
- Created and implemented strategies to ensure effective delivery of the diversity and inclusion program.
- Provided guidance on best practices for creating an inclusive work environment.
Education
Business Administration and Management, General
The Washington Center For Internships And Academic Seminars
Washington, DC01.2018
Bachelor of Science - Information Technologies
Universidad Tecnológica Fidel Velázquez
Mexico01.2018
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
Mexico01.2014
Skills
- ServiceNow Administration
- Project-level hardware planning
- Customer support
- Adaptability and flexibility
- IT troubleshooting
Languages
Inglés (Professional Working), Spanish (Native or Bilingual)
Timeline
SIS IT Analyst
Eaton
01.2024 - 12.2024
Regional Leader DE&I
Avery Dennison
01.2021 - 01.2024
GTS IT Specialist
Avery Dennison
10.2018 - 01.2024
Business Administration and Management, General
The Washington Center For Internships And Academic Seminars
Bachelor of Science - Information Technologies
Universidad Tecnológica Fidel Velázquez
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
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