Christopher Flaherty II
Eureka
Summary
Business Administration graduate with extensive experience in startup development and project management across wood products and hospitality sectors. Demonstrated success in securing funding through grant writing and implementing innovative manufacturing processes. Skilled in cross-functional coordination, team leadership, and strategic planning. Committed to enhancing customer engagement and promoting sustainability in operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Founding Team Member - Operations & Strategy
Mad River Mass Timber
Korbel
05.2024 - Current
- Spearheaded the launch of Mad River Mass Timber, California’s first Dowel Laminated Timber (DLT) manufacturer, developing production workflows, facility layout, and brand identity.
- Led vendor research and procurement of capital equipment, tools, and raw materials for a scalable manufacturing line.
- Wrote and secured competitive state and federal grants to fund machinery, staffing, and facility expansion.
- Created all branding and marketing materials, including the website, photography, design guide, and social media content.
- Managed community and industry outreach, building relationships with architects, contractors, tribes, and engineers.
- Designed standard operating procedures and led the onboarding and coordination of temporary production staff.
Research & Development Analyst
North Fork Lumber Company
Korbel
01.2024 - Current
- Co-led the launch of Mad River Mass Timber, California’s first Dowel Laminated Timber (DLT) manufacturer, including operational setup, strategic partnerships, and facility planning.
- Drafted and submitted successful grant proposals, resulting in funding to expand engineered wood product capabilities.
- Collected and analyzed mill data to improve efficiency, identify cost savings, and inform equipment investments.
- Authored Standard Operating Procedures to document workflows and ensure consistency in production.
Counter Lead / Barista
Ramones Bakery
Eureka
04.2023 - 01.2025
- Scheduled shifts, managed inventory and supply orders, and trained new hires in customer service and barista techniques.
- Acted as lead during busy shifts, resolving conflicts, and ensuring a smooth operational flow.
- Maintained accurate financial transactions across multiple payment types, including POS, cash, and gift cards.
Deli Clerk (Evening Lead)
Pile High Deli
Eureka
08.2022 - 07.2024
- Managed evening operations, including closing, training new employees, and submitting restocking orders.
- Delivered fast-paced, friendly customer service, and ensured shift goals were met.
Guest Experience Supervisor
The Ritz-Carlton Hotel Company
Santa Barbara
01.2019 - 08.2022
- Improved monthly guest engagement scores to 80–100% by delivering high-touch service and anticipating unique guest needs.
- Consistently led the team in Marriott Bonvoy membership conversions, helping to drive customer loyalty, and exceed corporate performance targets.
- Coordinated specialty arrivals, departures, and customized VIP experiences to ensure satisfaction and loyalty.
- Trained front office staff and restructured team scheduling to enhance service quality and reduce labor costs.
Crew Member / Section Leader – Dairy & Fresh Goods
Trader Joe's
Goleta
09.2021 - 07.2022
- I opened the store as part of the early-morning team (3:00 AM start), ensuring that fresh sections were fully stocked and presentable before customer hours.
- Independently wrote and submitted daily orders for the dairy, juice, and fresh goods departments, maintaining optimal inventory levels, and minimizing waste.
- Trained and mentored new hires on store protocols, merchandising standards, and customer service expectations.
- Collaborated with store leadership and fellow crew members to meet merchandising goals, and ensure seamless shift transitions.
- Operated the register and processed transactions, including POS, cash, checks, and gift cards.
Education
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Humboldt
Arcata, CA05-2024
Associate of Arts - Film And Video Production
Santa Barbara City College
Santa Barbara, CA05-2022
Skills
- Business Development and Strategic Planning
- Operations and Workflow Optimization
- Grant Writing and Proposal Development
- Client outreach and cold calling
- Data Collection and Performance Analysis
- Leadership and Staff Supervision
- Point of Sale (POS) Systems and Cash Handling
- Training and onboarding
- Project Coordination
- Excellent communication and interpersonal skills
Accomplishments
- Presidential Scholar, Cal Poly Humboldt
Awarded for maintaining a GPA of 3.85 or higher in a given semester - Dean’s List / Honor Student, Cal Poly Humboldt
Recognized for academic excellence in multiple semesters during undergraduate study
Certification
- Lean Management Certificate – The W. Edwards Deming Institute
- Forklift Operator Certification – OSHA-Compliant (Active)
- First Aid, CPR & AED Certified – American Red Cross
- Google Analytics – Google Skillshop
- Google Digital Marketing Certification – Google Skillshop
References
References available upon request.
Timeline
Founding Team Member - Operations & Strategy
Mad River Mass Timber
05.2024 - Current
Research & Development Analyst
North Fork Lumber Company
01.2024 - Current
Counter Lead / Barista
Ramones Bakery
04.2023 - 01.2025
Deli Clerk (Evening Lead)
Pile High Deli
08.2022 - 07.2024
Crew Member / Section Leader – Dairy & Fresh Goods
Trader Joe's
09.2021 - 07.2022
Guest Experience Supervisor
The Ritz-Carlton Hotel Company
01.2019 - 08.2022
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Humboldt
Associate of Arts - Film And Video Production
Santa Barbara City College
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