Summary
Overview
Work History
Education
Skills
Websites
Certification
References Available Upon Request
Relevant Skills And Experience
Languages
Timeline
Generic

Christopher D'Souza

Summary

A professional IT graduate looking to showcase my skills as an Information Support Analyst. I have over 5 years in the customer service industry. Specializing in various technologies such as: Windows Operating Systems / Mac OS, Windows Server, Microsoft Active Directory, Microsoft Exchange Server, Office 365 Administration, Microsoft Teams / Zoom Platforms, Networking and Smartphone Administration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Kitchen Supervisor

Nando's
07.2017 - Current
  • Monitored food preparation, production, and plating for quality control.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served consistent portions following recipes and control standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Planned and executed promotions and special events in close collaboration with management.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.

Technical Support Analyst Intern

Lung Health Foundation
04.2022 - 06.2022
  • Troubleshot and diagnosed issues with [Type] and [Type] areas.
  • Answered and directed telephone calls to correct staff member.
  • Scanned and distributed [Type] and [Type] files.
  • Sorted and routed mail and packages to recipients.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.

Line Chef/Kitchen Manager

Milestones
11.2013 - 07.2017
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.

Line Supervisor / Certified Trainer

Fionn MacCool's - Heartland Town Centre
11.2012 - 11.2013
  • Monitored day-to-day production operations and identified methods to improve quality and efficiency.
  • Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
  • Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
  • Followed and improved operating procedures and best practices for line production.
  • Trained employees to operate and maintain production line equipment such as [Type] and [Type].
  • Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Managed onboarding tasks to support smooth adjustment and complete training for new hires.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Established clear priorities and production quality standards.
  • Evaluated existing production processes and identified areas for improvement.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.

Line Cook / Assistant Kitchen Manager

Pickle Barrel
01.2009 - 11.2012
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Grilled meats and seafood to customer specifications.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Produced adequate amounts of mise en place to make meal preparation easier.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.

Customer Support Agent - Laser Jet Printers (co-op)

HP Canada
09.2002 - 07.2003
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Bachelor of Science - Electrical And Computer Engineering

Southern Alberta Institute of Technology

Bachelor of Arts - Culinary Management

Humber College
Toronto, ON

Associate of Applied Science - Information Technology

Trios College
06.2022

Skills

  • Excellent planning and organizational skills with attention to detail
  • Highly motivated and willing to learn new skills
  • Team player with a strong customer focus and autonomous work habits
  • Ability to work in a changing environment with multiple priorities
  • Strong analytical and problem-solving skills
  • Excellent verbal communication and interpersonal skills
  • Solution provider with a sense of urgency with result and action oriented
  • Able to work with machinery with ease
  • High-Volume Dining
  • Catering Oversight
  • Food Safety Understanding
  • Inventory Control
  • Kitchen Equipment Operation and Maintenance
  • Team Management
  • Inventory Controls
  • Food Plating and Presentation
  • Policy Enforcement
  • Food Production Management
  • Kitchen Staff Coordination
  • Equipment Maintenance
  • Staff Training
  • Opening and Closing Procedures
  • Sanitizing Understanding
  • Kitchen Management
  • Inventory Ordering
  • Order Accuracy
  • Health Code Compliance
  • Order Delivery Practices
  • BOH Operations
  • Performance Improvement

Websites

Certification

  • Joint Health and Safety Committee Member, Valid till September 13, 2024
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • CompTIA Security+ Certification
  • Microsoft Administrator Certification

References Available Upon Request

True

Relevant Skills And Experience

  • Planning and prioritization at the start of each shift to ensure smooth flow of service
  • Consistently liaised with team members to effectively contribute to the success of the business
  • Maintaining inventory of supplies, equipment by regularly conducting checkups to ensure consistent product levels
  • Effectively conducting the order supplies
  • Successfully schedule employees for shifts
  • Ensure compliance of sanitation and requirements of health and safety standards
  • Trained new employees

Languages

English
Native or Bilingual
French
Elementary

Timeline

Technical Support Analyst Intern

Lung Health Foundation
04.2022 - 06.2022

Kitchen Supervisor

Nando's
07.2017 - Current

Line Chef/Kitchen Manager

Milestones
11.2013 - 07.2017

Line Supervisor / Certified Trainer

Fionn MacCool's - Heartland Town Centre
11.2012 - 11.2013

Line Cook / Assistant Kitchen Manager

Pickle Barrel
01.2009 - 11.2012

Customer Support Agent - Laser Jet Printers (co-op)

HP Canada
09.2002 - 07.2003

Bachelor of Science - Electrical And Computer Engineering

Southern Alberta Institute of Technology

Bachelor of Arts - Culinary Management

Humber College

Associate of Applied Science - Information Technology

Trios College

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Christopher D'Souza