Taylor Stuart
Calgary,Alberta
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Gigabytes Technology Services
02.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
IT Technical Support Specialist
Pro-Active IT Solutions
01.2018 - 01.2019
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and home broadband.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
Education
Business Administration Diploma - Marketing And Consumer Studies
Bow Valley College
Calgary, AB12.2023
Associate of Applied Science - Information And Communication Technology
Cardiff University
Wales, UK12.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Verbal/written communication
- Conflict Resolution
- Customer Needs Assessment
- Payment Processing
Accomplishments
- Sales Associate of the Month", July & August 2023.
- Consistently achieved 100% Sales target for Apple & HP Products
- Awarded as Best in Customer Service for Year 2022 and 2023.
Certification
- Certified Microsoft Azure Fundamentals
- Completed Training in Sales Prospecting.
- Completed Training in Selling for Business Development
Additional Information
An active Community Volunteer as tutor in Math and Computer Programming in St. Martha Catholic School.
Enjoys reading Information Technology Journals
Currently attending lectures for Creative Writing, Crafting Personal essays with Impact
Timeline
Sales Associate
Gigabytes Technology Services
02.2019 - Current
IT Technical Support Specialist
Pro-Active IT Solutions
01.2018 - 01.2019
Business Administration Diploma - Marketing And Consumer Studies
Bow Valley College
Associate of Applied Science - Information And Communication Technology
Cardiff University
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