Christopher DeJesus
Ridgecrest,CA
Summary
Dynamic professional with a strong foundation in organizational and communication skills, eager to grow and thrive in a professional environment. Possesses keen attention to detail and excels in managing schedules and coordinating meetings efficiently. Committed to leveraging and enhancing administrative and coordination skills within Information Technology roles to contribute effectively to team success and project outcomes. A proactive learner dedicated to continuous improvement and adapting to the evolving demands of the industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Assistant - Counseling
Cerro Coso Community College
09.2023 - Current
- Point of contact for the public with college inquiries, enhancing student engagement, and satisfaction.
- Schedule counselor appointments to improve efficiency and reduce wait times.
- Support event planning and outreach, fostering community involvement.
- Provide tech assistance, ensuring smooth operation of the office environment.
- Maintained accurate records of student interactions, ensuring compliance with college policies and enhancing service quality.
- Assisted computer users with technical issues, resolving problems swiftly, and contributing to a more productive office environment.
- Authenticating personnel and ensuring that they are escorted to the right location.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provide technical support to the public by guiding users through website navigation, online account access, password recovery, and general computer assistance in person and via phone.
- Maintain and troubleshoot office printers, including refilling paper, clearing jams, and performing basic repairs as needed.
Manager
McDonald's
03.2022 - 09.2023
- Led the team, ensuring efficient operations, boosting shift performance, and enhancing customer satisfaction.
- Managed late shifts, maintaining safety and cleanliness, and improving operational standards.
- Trained new hires, fostering teamwork, increasing productivity, and employee engagement.
- Fostered a team-oriented culture by mentoring staff, which led to measurable improvements in employee retention and morale.
- Analyzed sales data to identify peak hours, allowing for strategic staffing adjustments that maximized productivity and minimized wait times.
- Maintained rigorous operational standards, ensuring compliance with health regulations, and achieving consistently high scores during inspections.
- Trained new hires in customer service best practices, promoting a supportive environment that enhanced team cohesion and service quality.
- Supervised a team of 15+ employees, ensuring adherence to operational standards and quality service.
Education
Some College (No Degree) - Cybersecurity and Business
Cerro Coso Community College
Ridgecrest, California01-2026
High School Diploma -
Burroughs High School
Ridgecrest, California05.2023
Skills
- Team management
- Communication
- Administrative support
- Customer service
- Problem solving
- Time management
- Event coordination
- Microsoft Office Suite
- Technical support
- Office management
- Data confidentiality
Certification
- Security+, CompTIA - August 2025
Timeline
Department Assistant - Counseling
Cerro Coso Community College
09.2023 - Current
Manager
McDonald's
03.2022 - 09.2023
Some College (No Degree) - Cybersecurity and Business
Cerro Coso Community College
High School Diploma -
Burroughs High School