Christopher Da Rosa
Stockton
Summary
Dedicated credit union professional with a strong background in branch operations, member service, and team development. Known as a positive influence in the branch, motivating teams through a culture of accountability, collaboration, and service excellence. Deeply committed to the credit union’s mission and passionate about building meaningful member relationships through trust, support, and delivery of our signature experience.
Overview
10
10
years of professional experience
Work History
Lead Member Experience Officer
Valley Strong Credit Union
04.2025 - Current
- Oversee and execute daily branch operations to ensure efficiency, accuracy, and compliance.
- Supervise frontline staff, providing regular coaching, light training, and performance support.
- Lead huddles to align the team on goals, boost morale, and communicate key priorities.
- Resolve member concerns with professionalism and empathy, reinforcing a service-first culture
- Champion a positive, accountable team environment by setting the tone, modeling expectations, and partnering with leadership to drive results
Branch Solutions Officer 2
Valley Strong Credit Union
11.2023 - Current
- Led branch operations by supervising staff, ensuring accuracy in daily transactions, and stepping in as needed to maintain smooth workflows.
- Provided guidance on loan solutions, resolved member concerns with care, and fostered a positive, service-driven environment by leading through example.
Financial Service Officer 1
Valley Strong Credit Union
06.2023 - 11.2023
- Supported lending operations by guiding members through loan options and ensuring accurate documentation.
- Delivered efficient, high-quality service while upholding compliance and process standards.
Member Service Representative 2
Valley Strong Credit Union
07.2021 - 07.2023
- Consistently exceeded service goals by leading with strong product knowledge and member-first service.
- Supported team success by identifying opportunities to deepen member relationships and resolve concerns effectively.
Cashier
Marina Market Place
01.2016 - 07.2021
- Supported daily store operations by modeling accuracy, accountability, and professionalism at the register.
- Fostered a positive customer experience by leading with composure and promoting team awareness of sales initiatives.
Education
Bachelor of Science - Organizational Leadership
California State University, Stanislaus
Turlock, CA08-2025
Associate of Arts - Human Resources Management
San Joaquin Delta College
Stockton, CA05-2025
Skills
Team Supervision & Development
Conflict Resolution
Motivational Leadership
Coaching & Mentorship
Member Experience Focus
Problem Solving & Decision-Making
Cross-Functional Collaboration
Training & Onboarding Support
Adaptability Under Pressure
Accountability & Performance Management
Communication & Transparency
Goal Setting & Execution
Process Improvement Mindset
Timeline
Lead Member Experience Officer
Valley Strong Credit Union
04.2025 - Current
Branch Solutions Officer 2
Valley Strong Credit Union
11.2023 - Current
Financial Service Officer 1
Valley Strong Credit Union
06.2023 - 11.2023
Member Service Representative 2
Valley Strong Credit Union
07.2021 - 07.2023
Cashier
Marina Market Place
01.2016 - 07.2021
Bachelor of Science - Organizational Leadership
California State University, Stanislaus
Associate of Arts - Human Resources Management
San Joaquin Delta College
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