Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Da Rosa

Stockton

Summary

Dedicated credit union professional with a strong background in branch operations, member service, and team development. Known as a positive influence in the branch, motivating teams through a culture of accountability, collaboration, and service excellence. Deeply committed to the credit union’s mission and passionate about building meaningful member relationships through trust, support, and delivery of our signature experience.

Overview

10
10
years of professional experience

Work History

Lead Member Experience Officer

Valley Strong Credit Union
04.2025 - Current
  • Oversee and execute daily branch operations to ensure efficiency, accuracy, and compliance.
  • Supervise frontline staff, providing regular coaching, light training, and performance support.
  • Lead huddles to align the team on goals, boost morale, and communicate key priorities.
  • Resolve member concerns with professionalism and empathy, reinforcing a service-first culture
  • Champion a positive, accountable team environment by setting the tone, modeling expectations, and partnering with leadership to drive results

Branch Solutions Officer 2

Valley Strong Credit Union
11.2023 - Current
  • Led branch operations by supervising staff, ensuring accuracy in daily transactions, and stepping in as needed to maintain smooth workflows.
  • Provided guidance on loan solutions, resolved member concerns with care, and fostered a positive, service-driven environment by leading through example.

Financial Service Officer 1

Valley Strong Credit Union
06.2023 - 11.2023
  • Supported lending operations by guiding members through loan options and ensuring accurate documentation.
  • Delivered efficient, high-quality service while upholding compliance and process standards.

Member Service Representative 2

Valley Strong Credit Union
07.2021 - 07.2023
  • Consistently exceeded service goals by leading with strong product knowledge and member-first service.
  • Supported team success by identifying opportunities to deepen member relationships and resolve concerns effectively.

Cashier

Marina Market Place
01.2016 - 07.2021
  • Supported daily store operations by modeling accuracy, accountability, and professionalism at the register.
  • Fostered a positive customer experience by leading with composure and promoting team awareness of sales initiatives.

Education

Bachelor of Science - Organizational Leadership

California State University, Stanislaus
Turlock, CA
08-2025

Associate of Arts - Human Resources Management

San Joaquin Delta College
Stockton, CA
05-2025

Skills

    Team Supervision & Development
    Conflict Resolution
    Motivational Leadership
    Coaching & Mentorship
    Member Experience Focus
    Problem Solving & Decision-Making
    Cross-Functional Collaboration
    Training & Onboarding Support
    Adaptability Under Pressure
    Accountability & Performance Management
    Communication & Transparency
    Goal Setting & Execution
    Process Improvement Mindset

Timeline

Lead Member Experience Officer

Valley Strong Credit Union
04.2025 - Current

Branch Solutions Officer 2

Valley Strong Credit Union
11.2023 - Current

Financial Service Officer 1

Valley Strong Credit Union
06.2023 - 11.2023

Member Service Representative 2

Valley Strong Credit Union
07.2021 - 07.2023

Cashier

Marina Market Place
01.2016 - 07.2021

Bachelor of Science - Organizational Leadership

California State University, Stanislaus

Associate of Arts - Human Resources Management

San Joaquin Delta College

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Christopher Da Rosa