Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 11+ year history of success in Rental/Sales Industry.
Overview
12
12
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Calgary, AB
04.2012 - 11.2023
Developed strategies to increase customer satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Conducted regular performance reviews for all employees in the branch.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Managed and inspired team members to perform to full potential, driving branch profitability.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Established strong working relationships with external partners such as vendors and suppliers.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Graduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car CollectionGraduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car Collection