CHRISTOPHER CATER
Toronto,Canada
Summary
Resourceful Administrative and Customer Service professional with over 10 years of experience in high-pressure environments. Skilled in scheduling, transportation coordination, and key management. Proficient in Microsoft Office applications. Effective communicator with a track record of building strong relationships with clients and colleagues to achieve organizational objectives.
Overview
19
19
years of professional experience
Work History
Security Dispatcher
CF Toronto Eaton Center
02.2026 - Current
- Managed diverse response situations to enhance safety.
- Responded to crisis events to provide immediate assistance. and violent situation, Fire emergency calls
- Coordinated scheduling and bookings to effectively fill shifts.
- Dispatching security guards to different locations of the Mall and Office towers.
- Booking guards off shift and finding other guards to cover
- Granting access for different contractors, Excellent Customer service.
- A great amount of multitasking between calls and computer entries
Security Dispatcher
UHN Toronto General Hospital
05.2018 - 11.2025
- Dispatching security guards to different locations in the hospital
- Handled urgent crisis responses to ensure safety during violent situations, logging all calls for accountability.
- Managed scheduling to ensure adequate coverage through effective booking and call-out processes.
- Coordinated shift changes by booking guards off and sourcing replacements to maintain coverage.
- Dealing with various response codes that has different levels of care
- Granting access to different areas for staff, Excellent Customer service.
- A great amount of multitasking between calls and computer entries
Concierge Supervisor
First Service Residential
10.2014 - 05.2018
- Directed residents and in-house staff during fire drills and emergency situations, including floods, medical incidents, power outages, and break-ins.
- Conducted follow-up investigations, maintained evidence, ran system reports, and reviewed video tapes to ensure adherence to corporate security and site-specific policies and procedures
- Maintained accurate, legible records and logs to ensure compliance with security protocols and industry standards.
- Payroll for a staff of seven every week, plus submitting it to area manager
- Coordinated staff scheduling and reported attendance records to payroll department
Loss Prevention officer
Wal-Mart Canada
Toronto, Canada
05.2013 - 03.2014
- Monitored CCTV screens to identify and address suspicious activities, enhancing security against theft
- Documented occurrences such as slip and fall incidents, injury complaints, fire alarms, and emergencies to ensure accurate records and facilitate safety compliance
- Resolved customer issues tactfully, fostering positive relationships and maintaining customer satisfaction
Security Officer
Air Canada Centre
07.2011 - 09.2012
- Efficiently responded to any emergencies, such as fire, medical and violence while maintaining the safety of customers at all times
- Conducted crowd control by providing clear directions to maintain order and safety
- Enforced liquor license by-laws to ensure compliance with age restrictions for alcohol consumption
- Responded to customer inquiries professionally to enhance overall customer satisfaction
Customer Service Agent
Gemma Communications
Toronto, Canada
02.2010 - 06.2011
- Resolved billing and payment concerns to ensure timely satisfaction of customer needs
- Maintained sales records and prepared detailed daily reports to support operational accuracy
- Assisted customers with inquiries and product choices.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed account updates efficiently.
Financial Customer Service
BMO Financial
Toronto, Canada
01.2009 - 09.2010
- Increased company revenue through excellent customer service and sales
- Addressed inquiries and concerns, resolving problems to enhance customer satisfaction
- Assisted over a hundred customers by troubleshooting and resolving issues
- Established new customer accounts and consolidated existing accounts to streamline client management
Inbound customer service
Rogers Wireless
Toronto, Canada
03.2007 - 12.2009
- Answered over 70 calls per day from customers regarding accounts billing and services
- Investigated customer complaints, resolving service outages, technical difficulties, and account discrepancies to enhance customer satisfaction
- Established new customer accounts while up-selling products and services, contributing to overall sales growth
- Documented detailed notes in customer files to assist fellow agents in efficiently addressing and resolving customer issues
Education
Ontario Security License -
01-2025
UHN Learning Certificates -
01-2023
Mental Health & Wellness/Certification -
WRAP Toronto Training
01-2016
Valid class G driving license -
Ontario Ministry of transportation
01-2013
Major in Business and Music Management -
Trebas College
Toronto, ON01-1996
Commerce High School -
Brother Edmund Rice
Toronto, ON01-1995
Skills
- Crisis management
- Emergency response
- Dispatch coordination
- Scheduling optimization
- Security access management
- Incident reporting
- Client relations
Timeline
Security Dispatcher
CF Toronto Eaton Center
02.2026 - Current
Security Dispatcher
UHN Toronto General Hospital
05.2018 - 11.2025
Concierge Supervisor
First Service Residential
10.2014 - 05.2018
Loss Prevention officer
Wal-Mart Canada
05.2013 - 03.2014
Security Officer
Air Canada Centre
07.2011 - 09.2012
Customer Service Agent
Gemma Communications
02.2010 - 06.2011
Financial Customer Service
BMO Financial
01.2009 - 09.2010
Inbound customer service
Rogers Wireless
03.2007 - 12.2009
Ontario Security License -
UHN Learning Certificates -
Mental Health & Wellness/Certification -
WRAP Toronto Training
Valid class G driving license -
Ontario Ministry of transportation
Major in Business and Music Management -
Trebas College
Commerce High School -
Brother Edmund Rice