Christopher Carrillo
Escondido
Summary
Results-driven Account Manager and Sales Leader with a consistent record of driving revenue growth through new products, add-on services, and strategic coaching. Expertise in managing the full sales cycle, from customer acquisition, relationship management, to contract renewals. Proven ability to analyze sales performance metrics to identify opportunities, and implement process improvements. Result-driven Account Manager with background in establishing strong relationships and negotiating contracts to benefit businesses. Strong understanding of market trends, customer needs, and effective communication strategies. Skilled at boosting sales revenue by designing strategic growth plans and maintaining key client partnerships. Significant impact made in previous roles through the implementation of innovative solutions for complex business challenges.
Overview
23
23
years of professional experience
Work History
KEY ACCOUNT MANAGER
Cintas
San Diego
02.2021 - Current
- Managed key accounts to ensure client satisfaction and retention.
- Developed strategic account plans to align services with client needs.
- Conducted regular meetings to assess account performance and opportunities.
- Analyzed market trends to identify growth opportunities within key accounts.
- Maintained accurate records of client interactions and communications.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
SERVICE SUPERVISOR
Cintas
Whittier
05.2018 - 02.2021
- Increased sales by coaching and training team members on add-on products and services.
- Managed the renewal process and collected accounts receivable for route accounts.
- Evaluated Service Sales Representatives (SSR) quarterly and yearly to ensure company expectations were exceeded.
- Achieved Summit FY 2020, Summit FY 2021, and OAA FY 2021.
STORE MANAGER
Best Buy
Northridge
07.2002 - 01.2012
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members for optimal performance and customer service.
- Implemented merchandising strategies to enhance product visibility and sales.
- Addressed customer inquiries and resolved issues to enhance satisfaction rates.
- Fostered a positive work environment that encouraged teamwork and collaboration.
Education
Master of Business Administration (MBA) -
University of Phoenix
Los Angeles, CA01.2012
Bachelor of Arts - Biology & Chemistry
California State University of Northridge
Northridge, CA01.2006
Skills
- Account management and client retention
- Strategic planning and problem solving
- Customer relationship management
- Sales training and team leadership
- Effective communication skills
- Data analysis
Timeline
KEY ACCOUNT MANAGER
Cintas
02.2021 - Current
SERVICE SUPERVISOR
Cintas
05.2018 - 02.2021
STORE MANAGER
Best Buy
07.2002 - 01.2012
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Arts - Biology & Chemistry
California State University of Northridge