Christopher Carrie
Summary
Experienced professional with a strong background in sales and customer service, spanning over 10 years. Demonstrated passion for meeting sales targets and delivering exceptional customer experiences. Notably, proven ability to build and maintain client relationships, coupled with a deep understanding of customer needs. Skilled in leveraging effective communication and problem-solving skills to drive business growth and ensure customer satisfaction.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Sales Manager
Buzz Internet Marketing Group
6 2023 - Current
- Sales manager at Buzz Internet Marketing Group, a leading branding and marketing agency based in Toronto, Ontario, Canada
- Specifically :
- Helping Canadian businesses undergo a seamless digital transformation through the CDAP Program, which offers a grant and an interest-free loan of up to $100,000.
- Helping businesses with other business funding such as business loans, line of credits and merchant cash advance.
- Training new hires in understanding the company sale protocol.
Senior customer care advisor / Mutual fund Advisor
Scotiabank
11.2017 - 04.2023
- Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.
- Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.
- Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.
- Based on the clients needs, the mutual fund advisor will evaluate current market conditions and come up with an ideal investment portfolio for the client
- By keeping track of the latest financial news and trends
- Advising clients on how to diversify their portfolio to minimize risk.
Qualifier
Insurance Supermarket International
11.2018 - 12.2019
- As first point of contact, call potential clients which have expressed interest in Life & living benefits to connect with SLI licensed advisors.
- Serve as the primary point of contact for outbound leads and general inquiries
- Passing Qualified leads to the sales team in an efficient and effective manner.
- Creating excellent impression about SLI before connecting client to SLI licensed advisors.
- Engaging clients in professional way during transfer process
- Contribute to team sales success through achievements of individual goals.
Field Manager
Ontario Efficiency Standards
01.2016 - 02.2017
- Managing a team of 15+ representatives and scheduled meetings with client
- Organize the sales day ahead of time, building face to face rapport
- Customer assessments
- Closing deals
- Filling out client forms, applications and signed legal documents
- Following up with new customers for ongoing business
Field Manager
Ontario Standard Home Services
09.2015 - 01.2016
- Managing a team of 15+ representatives and scheduled meetings with client
- Organize the sales day ahead of time, building face to face rapport
- Customer assessments
- Closing deals
- Filling out client forms, applications and signed legal documents
- Following up with new customers for ongoing business
Security Guard
Paragon - Pan Am Games
05.2014 - 08.2015
- Patrolled company property, inspected entry points, and monitored surveillance technology
- Maintained records of authorized personnel and provided access to appropriate staff members
- Restrained trespassers when necessary and informed violators of company policies
Assistant Trainer
Ali et les princes de la rue
08.2011 - 12.2011
- Developing training methods at boxing
- Gaining skills by meeting an amalgam of professional in different sector of the job market.
- Developed teamwork, leadership, social, and disciplinary skills
Poller
Tele-Surveys Plus
04.2011 - 07.2011
- Outcalls aiming to question the Canadian population in regards of their ability to speak French.
- Gather an amount of data to come to a clear and specific conclusion concerning bilingualism in Canadian provinces.
Education
College diploma - Social Sciences
College d'Alma
Lac-Saint-Jean, QC 01.2011 - 2013.05
College - Law & Society
Dawson College
Montréal, QC 09.2010 - 2011.05
Skills
CUSTOMER SERVICE
DATABASES
MS OFFICE
RECEPTIONIST
RETAIL SALES
French
English
Salesforce
Additional Information
- Highlights of Qualifications
- 8 years of experience in the customer service sector
- Experience using MS Office suite as well as a variety of proprietary databases
- Ability to adapt quickly to new working environments and unfamiliar processes
- Productive in both team and independent work settings
- 7 years of experience concerning sales.
Certification(s)
- Mutual fund license
- LLQP
Timeline
Qualifier
Insurance Supermarket International
11.2018 - 12.2019
Senior customer care advisor / Mutual fund Advisor
Scotiabank
11.2017 - 04.2023
Field Manager
Ontario Efficiency Standards
01.2016 - 02.2017
Field Manager
Ontario Standard Home Services
09.2015 - 01.2016
Security Guard
Paragon - Pan Am Games
05.2014 - 08.2015
Assistant Trainer
Ali et les princes de la rue
08.2011 - 12.2011
Poller
Tele-Surveys Plus
04.2011 - 07.2011
College diploma - Social Sciences
College d'Alma
01.2011 - 2013.05
College - Law & Society
Dawson College
09.2010 - 2011.05
Sales Manager
Buzz Internet Marketing Group
6 2023 - Current
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