Hi, I’m
Christopher Camacho Castro
301- 5101 Dundas St W, Toronto,Canada
Summary
Strategic, results-driven leader with 24+ years of progressive experience in human resources, program administration, recruitment, stakeholder engagement, and financial services within both private and public sectors. Proven ability to lead complex staffing initiatives, build cross-functional teams, and streamline government operations in fast-paced, unionized environments. Recognized for driving efficiency, fostering strong partnerships, and delivering innovative solutions that support organizational goals and service excellence.
Overview
27
years of professional experience
Work History
Canada Revenue AgencyToronto, Canada
Senior Business Services Agent
10.2023 - 06.2025
Job overview
- Provide expert guidance on complex corporate income tax, GST, and payroll compliance files.
- Interpret and apply the Income Tax Act and Excise Tax Act to resolve escalated taxpayer issues.
- Develop and deliver training sessions on legislative updates to improve team knowledge and service delivery.
- Collaborate with team leaders to streamline workflows, improving case turnaround times by 20%.
- Mentor junior agents, providing coaching on advanced taxpayer inquiries and compliance strategies.
Canada Revenue AgencyToronto, Canada
Business Enquiries – Tax Services Agent
04.2022 - 10.2023
Job overview
- Managed high-volume inbound inquiries regarding business tax accounts, registrations, payroll, and GST/HST.
- Conducted in-depth investigations into taxpayer accounts, ensuring financial accuracy and legislative compliance.
- Consistently exceeded service standards, contributing to a 15% improvement in taxpayer satisfaction scores.
- Led peer coaching sessions and knowledge-sharing workshops to enhance team capabilities and policy alignment.
Public Health Agency of CanadaToronto, Canada
Program Officer
02.2021 - 12.2022
Job overview
- Enforced the Federal Quarantine Act, supporting Canada’s pandemic response through policy oversight and stakeholder coordination.
- Led public health program development, driving process efficiencies that improved compliance tracking by 25%.
- Produced performance reports and policy recommendations to support evidence-based decision-making.
- Strengthened community partnerships to enhance public engagement and program accessibility.
Sunwing Travel GroupToronto, Canada
Talent Acquisition Partner
12.2007 - 09.2021
Job overview
- Delivered end-to-end recruitment for multiple departments, successfully hiring over 500 employees across diverse roles.
- Created targeted talent sourcing strategies, reducing time-to-fill by 30% and increasing diverse candidate representation.
- Provided strategic recruitment consulting to leadership, improving workforce planning and retention outcomes.
- Managed candidate pipelines and hiring workflows within an ATS to ensure process efficiency and data integrity.
- Led cross-functional HR projects focused on enhancing onboarding, engagement, and internal communications.
Univeris CorporationToronto, Canada
Project Manager
09.2004 - 11.2006
Job overview
- Directed complex IT and financial services projects from initiation to delivery, achieving 100% on-time project completion.
- Implemented change management strategies to align project outcomes with organizational objectives and budget constraints.
- Developed and facilitated training for business analysts, strengthening internal project management capabilities.
CIBC Global Operations, InitiativesToronto, Canada
Project Leader
11.2002 - 10.2004
Job overview
- Managed medium to large-scale operational projects, driving improvements in workflow efficiency and system integration.
- Oversaw project lifecycles, including resource planning, risk assessment, testing, and stakeholder reporting.
- Delivered user documentation and led training to support successful adoption of new processes and systems.
BMO Bank of MontrealToronto, Canada
Business Analyst
06.2001 - 11.2002
Job overview
- Acted as the key liaison between business units and IT teams to ensure accurate interpretation of requirements.
- Spearheaded the development of financial system solutions that improved reporting accuracy and operational efficiency.
- Facilitated end-user training and developed comprehensive system manuals to support smooth implementations.
BMO Bank of MontrealToronto, Canada
Financial Services Manager
02.1998 - 06.2001
Job overview
- Provided tailored financial advice and lending solutions to a diverse client base, achieving individual sales and growth targets.
- Led proactive client outreach strategies, increasing client retention and cross-selling opportunities.
- Collaborated with internal partners to deliver holistic financial services while ensuring regulatory compliance.
Education
Ryerson University
Bachelor of Commerce from Human Resources Management
06.2001
Skills
- Talent Acquisition & Recruitment Strategies
- Human Resources & Labour Relations
- Government Program Administration
- Legislative Interpretation & Compliance
- Stakeholder Engagement & Client Service
- Project & Change Management
- Leadership & Staff Development
- Process Improvement & Risk Mitigation
- Financial Services & Account Management
- Corporate Tax Compliance
- Payroll Tax Compliance
Personal Information
Timeline
Senior Business Services Agent
Canada Revenue Agency
10.2023 - 06.2025
Business Enquiries – Tax Services Agent
Canada Revenue Agency
04.2022 - 10.2023
Program Officer
Public Health Agency of Canada
02.2021 - 12.2022
Talent Acquisition Partner
Sunwing Travel Group
12.2007 - 09.2021
Project Manager
Univeris Corporation
09.2004 - 11.2006
Project Leader
CIBC Global Operations, Initiatives
11.2002 - 10.2004
Business Analyst
BMO Bank of Montreal
06.2001 - 11.2002
Financial Services Manager
BMO Bank of Montreal
02.1998 - 06.2001
Ryerson University
Bachelor of Commerce from Human Resources Management
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Kumar TusharKumar Tushar
Error Examiner at Canada Revenue Agency - Agence du revenu du CanadaError Examiner at Canada Revenue Agency - Agence du revenu du Canada
Gino VaillancourtGino Vaillancourt
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada
Kanika MahajanKanika Mahajan
Taxpayer Agent at Canada Revenue AgencyTaxpayer Agent at Canada Revenue Agency
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square