Christopher Camacho Castro
609-3385 Dundas St W, Toronto,ON
Summary
Results-oriented professional with over 24 years of business experience including 7+ years in mid-level management roles. Proven success in leading effective strategies to improve staffing programs and creating new recruitment pipelines through joint collaboration with both internal and external business partners. Solid background in leadership, project management and program implementation
Overview
23
23
years of professional experience
Work History
Senior Business Services Agent
Canada Revenue Agency
Toronto, ON
10.2023 - Current
- Provide subject matter expertise and advice to Agency employees regarding the handling of complex enquiries and files.
- Research, analyze, interpret and provide explanations to taxpayers on legislation, related policies, directives and procedures relating to the administration of the various acts administered by the Agency within the scope of the Business Window.
- Interact with taxpayers and their representatives by telephone or in the office to analyze and resolve complex and specialized tax enquiries, complaints and problems.
- Analyze and resolve taxpayer requests including but not limited to registrations, elections, and issues concerning the different legislative requirements under the Income Tax Act, the Excise Tax Act and other legislation and policies.
- Prepare training courses and provide classroom and on-the-job training for agents to update them on changes to legislation.
BE-Tax Services Agent
Canada Revenue Agency
Toronto, ON
04.2022 - 10.2023
- Responsible for delivering client service in a fast-paced inbound call centre environment
- Respond to a variety of enquiries from businesses related to account registrations, payroll deductions, GST/HST, sole proprietorship, and corporate income tax
- Provide explanations and/or clarification to taxpayers over the telephone in response to their business inquiries
- Gather information from taxpayers to establish the precise nature of their enquiry or request
- Research possible responses or solutions using various application systems as well as a variety of internal and external information sources
- Consistently provide accurate and timely information to taxpayers in accordance with the Canada Revenue Agency procedures, guidelines and expected service standards.
- Utilize integrated tax system to reconcile financial statements and reports
- Demonstrate leadership by making improvements to work processes and conduct coaching and training of other agents
Program Officer
Public Health Agency of Canada
Toronto, ON
02.2021 - 12.2022
- Ensure effective enforcement and compliance of the Federal Quarantine Act
- Collaborate with management team to provide recommendations for improvement in policy and procedure
- Plan and execute the development and implementation of program delivery and services
- Developed program plans and strategies to meet organizational objectives.
- Coordinated with internal and external stakeholders for successful implementation of projects.
- Built relationships with local communities and other organizations to promote program initiatives.
- Assessed program effectiveness through data analysis and performance indicators.
- Prepared detailed reports on the progress of programs and proposed changes when needed.
- Participate in the registration process for
- Compile and verify data to resolve issues and streamline efficiency.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Collaborated with community non-profit agencies and community leaders in pursuit of shared goals.
- Collaborated with project leaders and stakeholders to accomplish objectives.
Talent Acquisition Partner
Sunwing Airlines Inc
Toronto, ON
07.2009 - 09.2021
- Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations
- Collaborate with business leaders in the development of results-driven attraction strategies for specific recruitment needs
- Conduct full cycle recruitment process for designated client group via a tailored approach
- Conduct interviews, candidate shortlist and coordinate hiring managers interviews
- Contribute to Sunwing Airlines' commitment to acquire and develop a diverse workforce
- Lead role in various cross functional projects with Sunwing Travel Group HR partners and Inflight Operations business leaders as needed
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Managed candidate activity within Applicant Tracking System (ATS).
- Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Conferred with management to develop or implement personnel policies or procedures.
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Cabin Crew Member
Sunwing Airlines Inc
Toronto, ON
12.2007 - 09.2021
- Conduct pre-flight cabin security and safety checks, ensure the flight catering inventory is correct and actively communicate with Crew and Cabin Manager
- Anticipate and provide for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, people with disabilities, the elderly and non-English-speaking passengers
- Comfort and provide reassurance to the passengers during unforeseen or stressful events, such as flight turbulence, flight delays, medicals and unlawful acts by passengers etc
- Promote passengers and crew safety by maintaining airline and Canadian Aviation Regulations
- Lead the successful evacuation of passengers and crew should there be an emergency
- Offer answers to passenger's questions and resolve issues that arose during flights
- Serve beverages and food items and provide key information about offerings to passengers during flights.
Project Manager
Univeris Corporation
Toronto, ON
09.2004 - 11.2006
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Modified project plans when needed to better align with organizational objectives.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Review and address projects in which scheduling action is required
- Reassign projects as new Analysts join or leave the team, monitor and ensure adequate workload balancing
- Develop and prepare reports relating to utilization, time reporting, forecasting, and related matters
- Develop and facilitate Business Analyst training on various IT systems and project management processes
- Liaise with internal departments including, account management, tech-support and product development
- Review current and planned corporate initiatives with executive team on a regular basis to ensure accurate resource planning and ability to meet all project demands
- Coordinate and manage the workflow and approval process of client project proposals
- Ensure Project Server and allocation reports for Business Analysts are up to date
- Responsible for performance management, coaching and career development planning for a team of twelve Business Analysts
Project Leader
CIBC Global Operations, Initiatives
Toronto, ON
11.2002 - 10.2004
- For components of medium to large projects, direct and coordinate project team and activities
- Support workflow analysis, define and document business requirements
- Identify issues and recommend solution, support business units by investigating operational related problems
- Manage Project Plans, quotes and proposals; develop user documentation and participate in user training; provide content for job aides and other user manuals
- Provide consultancy and input into the test strategy; design test plans at the unit, and application system level
Business Analyst
Bank of Montreal
Toronto, ON
06.2001 - 11.2002
- Act as an intermediary between the banking community and the technical community
- Collaborate with IT project teams and business clients to collect clarify and translate business requirements into documentation and functional design
- Implement best practices and procedures to ensure that all financial systems, products and services meet organization standards and end-user/client requirements
- Develop user documentation and participate in user training
- Liaise with the various stakeholders to communicate project status and strategize to ensure solid deliverables
- Complete project plans, sizing and scope for multiple active financial information management systems projects
Education
Bachelor of Commerce - Human Resources Management
Ryerson University
06.2001
Skills
- Human Resource Management
- Government Legislation
- Program Administration
- Project Management
- Team Management
- Contract Negotiations
- Communications
- Unionized Employees Labour Relations
Timeline
Senior Business Services Agent
Canada Revenue Agency
10.2023 - Current
BE-Tax Services Agent
Canada Revenue Agency
04.2022 - 10.2023
Program Officer
Public Health Agency of Canada
02.2021 - 12.2022
Talent Acquisition Partner
Sunwing Airlines Inc
07.2009 - 09.2021
Cabin Crew Member
Sunwing Airlines Inc
12.2007 - 09.2021
Project Manager
Univeris Corporation
09.2004 - 11.2006
Project Leader
CIBC Global Operations, Initiatives
11.2002 - 10.2004
Business Analyst
Bank of Montreal
06.2001 - 11.2002
Bachelor of Commerce - Human Resources Management
Ryerson University