CHRISTOPHER CACHIA
Barrie,ON
Summary
Client-focused professional with strong leadership and communication skills, adept at collaborating across functional areas. Proven track record in maintaining effective communication with stakeholders at all levels and managing priorities in dynamic environments. Results-driven Automotive Service Manager with expertise in customer service management, operational workflow optimization, and financial oversight. Skilled in enhancing productivity and ensuring high-quality service delivery through effective problem-solving and leadership.
Overview
24
24
years of professional experience
Work History
Automotive Service Manager
Audi Vaughan
Vaughan
05.2023 - Current
- Recruited and trained new employees to align with job specifications.
- Prepared monthly financial statements for upper management review.
- Reviewed supplier invoices for accuracy prior to payment processing.
- Evaluated completed work to ensure consistency and quality standards.
- Developed and implemented policies to enhance workflow efficiency.
- Resolved customer inquiries requiring escalation to management level.
- Created marketing plans for service department to increase customer engagement.
- Monitored employee performance, providing feedback to drive improvement.
- Tracked KPIs related to overall success of the company's customer service operations.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completing yearly employee performance reviews.
- Conducting monthly health and safety meetings.
Senior Service Consultant
Policaro BMW
01.2019 - 04.2023
- Facilitated group sales target achievement through collaboration with management and team assistance.
- Coached team to enhance customer service index scores to highest levels.
- Resolved customer conflicts through effective assistance and conflict resolution strategies.
- Collaborated with internal departments and management to ensure understanding of client priorities.
- Developed staffing plans based on operational needs and resource availability.
- Recommended changes from research findings to improve processes and service delivery.
- Responded promptly to customer inquiries via phone, email, or chat services.
- Exceeded service goals by implementing best practices in customer service and employee management.
Senior Service Consultant
CITY BUICK GMC/Chevrolet/Cadillac
05.2009 - 12.2018
- Delivered high-level customer support to enhance client satisfaction.
- Intake accurate information regarding customers' vehicles for service optimization.
- Collaborated with management teams to achieve sales quotas and service excellence.
- Recommended and upsold products to improve vehicle performance.
- Ensured safety of vehicles through comprehensive inspections and compliance checks.
- Provided fair estimates while adhering to clients' budgets for services rendered.
- Developed customer service policies to standardize support processes.
- Documented customer issues and resolved complaints to foster long-lasting relationships.
Store Manager
JIFFY LUBE
01.2001 - 05.2009
- Oversaw overall store operations, enhancing efficiency and productivity.
- Managed eight employees, conducting performance reviews to boost team effectiveness.
- Directed customer service desk operations to ensure exceptional service delivery.
- Implemented open-door policy for interactive engagement and performance initiatives.
- Established strong relationships with customers and teams to foster loyalty.
- Trained and mentored new employees to meet certification standards.
- Handled employee scheduling to optimize workforce management.
- Led resolution and problem management efforts to address challenges swiftly.
Education
Level 4 Master Certification -
BMW University
Richmond Hill, ON12.2021
General Motors Certified Service Plus Training -
General Motors
Ajax, ON12.2018
Customer Service Management Courses -
Jiffy Lube
Toronto, ON12.2008
Fluid Severe Service Certification -
Jiffy Lube
Toronto, ON12.2007
Grade 12 Secondary School Diploma -
East York Collegiate Institute
East York, ON06-1998
Skills
- Master certification
- Employee training and development
- Workflow optimization
- Customer service excellence
- Conflict resolution strategies
- Quality assurance practices
- Team building and development
- Certified Service Plus training
- Customer service management
- Fluid severe service certification
- Preventative maintenance techniques
- Scheduling and coordination
- Time management skills
- Professional demeanor and reliability
- Employee evaluation processes
- Budget management strategies
- Continuous improvement initiatives
- Task prioritization methods
- Recruitment and hiring practices
- Effective teamwork skills
- Problem-solving expertise
- Goal setting techniques
- Employee coaching and mentoring skills
- Interpersonal communication abilities
- Multitasking proficiency
- Crisis management strategies
- Microsoft Office proficiency
- Task delegation skills
- Dealership management expertise
- Organizational capabilities
References
Available upon request
Skills Certificates
- BMW University - Level 4 Master Certification, 01/01/19 - 12/31/21
- Ongoing General Motors Certified Service Plus Training (GM), 01/01/09 - 12/31/18
- Customer Service Management courses (Jiffy Lube), 01/01/08
- Fluid Severe Service certification (Jiffy Lube), 01/01/07
- Grade 12 Secondary School Diploma
Timeline
Automotive Service Manager
Audi Vaughan
05.2023 - Current
Senior Service Consultant
Policaro BMW
01.2019 - 04.2023
Senior Service Consultant
CITY BUICK GMC/Chevrolet/Cadillac
05.2009 - 12.2018
Store Manager
JIFFY LUBE
01.2001 - 05.2009
Level 4 Master Certification -
BMW University
General Motors Certified Service Plus Training -
General Motors
Customer Service Management Courses -
Jiffy Lube
Fluid Severe Service Certification -
Jiffy Lube
Grade 12 Secondary School Diploma -
East York Collegiate Institute
Similar Profiles
HBM Fareez RahmanHBM Fareez Rahman
Jr. Service Consultant at Pfaff Audi VaughanJr. Service Consultant at Pfaff Audi Vaughan
Glenn RavinaGlenn Ravina
Specialist (Footwear Lead) at Nike Vaughan MillsSpecialist (Footwear Lead) at Nike Vaughan Mills
Sultan RabiuSultan Rabiu
Condo Concierge at FULL MOON VAUGHAN SECURITYCondo Concierge at FULL MOON VAUGHAN SECURITY