Christopher Buck
San Diego
Summary
Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management.
Overview
15
15
years of professional experience
Work History
Customer Focus Lead/Tax Preparer
Melgarejo’s Tax Services
01.2019 - Current
- Completed Federal and State Tax Returns
- Assisted clients with questions and troubleshooting. Informed clients with information about new tax credits available, important deadlines, and pandemic assistance and resources.
- Scheduled Appointments, created company goals, and growth potential using the Microsoft Office Suite and Office Tools software.
- Tested various software and applications during off peak season to increase workplace productivity and efficiency
Sales Account Executive/Account Manager
AbacusNext
10.2018 - 12.2018
- Top 15% for customer satisfaction surveys
- Specialized in the sales of Abacus Cloud based solutions. Focusing on the safety of the Abacus Private Cloud that is HIPPA, Soc 1, Soc 2, and Soc 3 certified.
- Analyzed customer needs, provided efficient solutions, and support for over 100 law firms using Abacus Law. In my first quarter I converted the 3rd highest percentage of customers to upgrade to the Abacus Private Cloud.
- Manage an accurate pipeline with customer opportunities, sales, goals, and forecasting. Using Net Suite and previously Sales Force software.
- Complete at least 50 sales calls a day to current and potential new clients. Lead and schedule new webinars daily.
Apple Product Expert
Apple
03.2014 - 10.2018
- Top 5% at Apple UTC store revenue for 6 straight years
- Annually in the top 10% for total revenue in the Southern California Market since 2014, averaging at least $2,000,000 in revenue per year
- Ensure superior customer service experiences by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Exceeded established sales performance goals by 15% year over year by using advanced strategic sales techniques.
- Created strategic account development with local business customers
- Completed Apple Business Training and 1month career experience with the Apple Business Team. Followed up with Apple Business customers. Created a pipeline and managed it using Apple CRM.
- Generated new leads to build relationships with companies in surrounding San Diego area and globally. Created over 320 new business relationships in 2017
- Helped Apple UTC Business Team become number one in the San Diego Market for the first time in the store history.
- Improved Customer Satisfaction score by 20% by providing Expert Product Training for new items and software for the entire staff
Apple Sales Specialist
Apple
01.2012 - 02.2014
- Ability to deliver and create customer experiences that help create brand loyalty.
- In 2014 completed Apple Mobile Device Certification. Completed the 5 day training to repair hardware and software for any iPhone or iPad.
- Focused on giving amazing customer experiences with engaging conversations about technology.
- Annually in the top 10% for total revenue in the Southern California Market, since 2014
- Facilitated personal training and group workshops for customers to learn about new products, software, and technology.
- Joined an Employee Performance Team to utilize peer feedback to make improvements on the fly. The first quarter we implemented this, Employee Satisfaction went up over 20% at Apple UTC. Next year other stores in the Southern California market began to form the same team with similar results.
- Member of the Apple Mentor team since 2013
Promotions Assistant
Clear Channel Communications
08.2010 - 02.2012
- Helped coordinate large promotional events around San Diego. Including events with the Charges, YMCA, San Diego350, SDSU, UCSD, Padres, and more.
- Managed 15-20 student interns per semester, ensuring they completed proper forms for professors and completed enough hours for college credits.
- Coordinated various on-air giveaways and contests
- Edited web clips and podcasts for various radio shows
Education
Journalism And Mass Communication
Solano Community College
Fairfield, California, CABusiness Communication
Miracosta College
Oceanside, CASkills
- Proficient in Microsoft Office and G Suite
- Strategic Account Development
- Effectively convey information verbally and in writing
- Ability to thrive in a team or solo work environment
- Consultative Selling
- Active Listening
- Time Management
- Lead generating
- Relationship building
- Client communication
- Customer service
- Verbal and written communication
Timeline
Customer Focus Lead/Tax Preparer
Melgarejo’s Tax Services
01.2019 - Current
Sales Account Executive/Account Manager
AbacusNext
10.2018 - 12.2018
Apple Product Expert
Apple
03.2014 - 10.2018
Apple Sales Specialist
Apple
01.2012 - 02.2014
Promotions Assistant
Clear Channel Communications
08.2010 - 02.2012
Journalism And Mass Communication
Solano Community College
Business Communication
Miracosta College