Christopher Brice
Lawrenceville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Inktel Contact Center Solutions
2023.09 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Assistant
Personal Agile
2021.06 - 2023.09
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Customer Service /Translator
Nikon Optical
2017.01 - 2021.04
- Enhanced client satisfaction by delivering accurate and timely translations for various industries in French .
- Streamlined translation processes for improved efficiency and faster turnaround times.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Education
Associate of Arts - Art History, Criticism, And Conservation
Lionel Groulx
Montreal05.2018
High School Diploma -
Harfang
Montreal07.2014
Skills
- Information Security
- Account updating
- Appointment Scheduling
- Customer Relations
- Data Entry
- Live chat support
- Microsoft Excel
Languages
French
Native or Bilingual
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Inktel Contact Center Solutions
2023.09 - Current
Human Resources Assistant
Personal Agile
2021.06 - 2023.09
Customer Service /Translator
Nikon Optical
2017.01 - 2021.04
Associate of Arts - Art History, Criticism, And Conservation
Lionel Groulx
High School Diploma -
Harfang
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