Christopher Bennett
Orangeville,ON
Summary
As a Shift Supervisor at Starbucks Coffee Company, I excelled in staff management and cash handling, significantly enhancing customer satisfaction through meticulous quality checks. My expertise in employee training and workplace safety ensured efficient operations and a positive work environment. My role as a certified coffee master highlights my commitment to excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Certified coffee master and joint health and safety representative
Deli Clerk
Sobeys
10.2018 - 09.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Team Leader
Lots O Fun
08.2015 - 07.2018
- Helped build and design the playground
- Assisted in planning special events such as holiday celebrations or themed days, creating memorable experiences for both kids and parents.
- Assisted in maintaining clean and organized facilities, contributing to a pleasant learning environment for kids.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Planned parties according to customer specifications.
Education
Westside Secondary School
Orangeville, ON06.2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Workplace inspections
Languages
English
Elementary
English
Elementary
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2022 - Current
Deli Clerk
Sobeys
10.2018 - 09.2022
Team Leader
Lots O Fun
08.2015 - 07.2018
Westside Secondary School
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