Christopher Beharry
Brampton,ON
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
13
13
years of professional experience
Work History
Assistant II - Credit Card Collections
Republic Bank Limited
03.2021 - 10.2022
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Serviced existing accounts on regular basis to maximize revenue.
Cash Processing Officer - (Operations Department)
Scotiabank
10.2019 - 10.2020
- Processed both manual and digital transactions in line with established policies.
- Followed-up on discrepancies to assist business partners in customer inquiry investigations.
- Compiled and stored physical and electronic records.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of customers finances.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Calculated adjustments on customers deposits.
Transactions Agent - (Corporate Banking)
Royal Bank Of Canada
03.2015 - 07.2019
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Processing E-Transfers for Corporate clients and preparing bank drafts.
- Sourcing Foreign exchange for Corporate clients.
- Operating within SLA.
- Processed clients requests quickly and accurately for timely delivery.
- Utilized tracking systems for accurate and timely processing of transactions.
- Adopted client feedback in process and system improvement initiatives.
- Reviewed and executed confidential documents before processing transactions.
- Monitoring and balancing of GL accounts on a daily basis.
Cash Processing Officer - (Operations Department)
Royal Bank Of Canada
07.2009 - 03.2015
- Reviewed exception report to make corrections.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Processed both manual and digital transactions in line with established policies.
- Identified and recommended changes to existing processes and procedures to improve client satisfaction.
- Verified technical specifications and information details before processing paperwork.
- Processed cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with manager to solve problems and handle customer concerns.
- Handled cash with high accuracy.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash till at start and end of each shift, accounting for errors, and resolving discrepancies.
- Properly processed deposits, withdrawals and payments for customers daily.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Monitored transactions and customer behavior to identify signs of fraud.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Adhere and operated within SLA guidelines.
- Prepared Cash parcels for different branches for their daily use.
- Identification and reporting of counterfeit cash.
- Adhering to AML policies.
Education
High School Diploma -
Upper Level Educational Institute
Trinidad And Tobago05.2009
Skills
- Customer Needs Assessment
- Strategic Planning
- Customer Relations
- Customer Service
- Payment Acceptance
- Call Center Experience
- Negotiation
- History Research
- Issue Investigation
- Proficiency in Microsoft Office
- Payment Processing
- Investigative Research
- Account Monitoring
- Analytical and Critical Thinking
- Credit and Collections
- Updating Customer Accounts
- Delinquent Account Notification
- Presentation Skills
- Attention to Detail
- General Ledger
- Payment Scheduling
- Organizational Skills
- Credit Extension Negotiation
- Cash Handling and Management
- Reports and Documents
- Complex Problem-Solving
Languages
English
Full Professional
Timeline
Assistant II - Credit Card Collections
Republic Bank Limited
03.2021 - 10.2022
Cash Processing Officer - (Operations Department)
Scotiabank
10.2019 - 10.2020
Transactions Agent - (Corporate Banking)
Royal Bank Of Canada
03.2015 - 07.2019
Cash Processing Officer - (Operations Department)
Royal Bank Of Canada
07.2009 - 03.2015
High School Diploma -
Upper Level Educational Institute