Results-oriented Operations Supervisor with expertise in cargo handling, navigation, and engine maintenance. Proven ability to train and lead teams, ensuring safety and efficiency in daily operations.
Overview
8
8
years of professional experience
Work History
Merchant Seaman
Matson
San Francisco
02.2023 - Current
Handling a variety of tasks, such as navigation and cargo handling. Engine maintenance and general upkeep.
Loading, unloading, and securing cargo.
Painting, cleaning and repairing various parts of the ship.
Credible Messenger
Community Youth Outreach
Oakland
01.2021 - 02.2023
Support clients through their individualized case plans.
Schedule meetings and collaborate with family and students in troubleshooting potential issues and reinforcing achievements.
Assist with planning and providing support for the use of community service hours, if imposed as part of the disposition of the case.
Utilize knowledge of challenges faced by youth living in neighborhoods, and represent concerns and needs of the youth and family to the entities with which youth need to interact.
Train youth in positive and successful behaviors, empower them and their families with new skills, allowing them to function productively and safely.
Maintain weekly communication, or as needed, with students and their guardians.
Operations Supervisor
BPS Shipping
Pleasanton
12.2018 - 01.2021
Supervised daily operations to ensure efficient workflow and productivity.
Coordinated staff schedules to optimize resource allocation and coverage.
Implemented safety protocols to maintain a secure working environment.
Trained new employees on operational procedures and best practices.
Monitored inventory levels to support supply chain management efforts.
Resolved operational issues promptly to minimize disruptions in service.
Conducted regular team meetings to reinforce goals and expectations.
Collaborated with management to enhance operational efficiency and effectiveness.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Trained new employees on proper job functions and company policies and procedures.
Delivery Driver
Restaurant Cheetah
Pleasanton
03.2017 - 01.2021
Delivered packages accurately and efficiently to designated locations.
Conducted vehicle inspections to ensure safety and compliance standards.
Communicated with dispatch to receive and confirm delivery instructions.
Managed route planning to optimize delivery times and fuel efficiency.
Assisted in loading and unloading packages from delivery vehicle.
Maintained accurate delivery logs and documentation for each route.
Provided excellent customer service during package deliveries and pickups.
Collaborated with team members to improve overall operational efficiency.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Transported and safely delivered items to prevent damage or loss.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Navigated routes with relevant map programs and GPS systems.
Received daily delivery instructions and route assignments from dispatch.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Handled merchandise in accordance with product handling standards.
Education
Associate of Applied Science - Automotive Technology
Contra Costa College
San Pablo, CA
09-2011
Skills
Cargo handling and navigation
Engine maintenance and safety protocols
Inventory management and route planning
Customer service and compliance standards
Team collaboration and problem solving
Attention to detail and training development
Time management and operational efficiency
Timeline
Merchant Seaman
Matson
02.2023 - Current
Credible Messenger
Community Youth Outreach
01.2021 - 02.2023
Operations Supervisor
BPS Shipping
12.2018 - 01.2021
Delivery Driver
Restaurant Cheetah
03.2017 - 01.2021
Associate of Applied Science - Automotive Technology