Christopher Arellano
Bakersfield
Summary
With a proven track record at Geek Squad - Best Buy, I excel in delivering top-notch customer service and technical support, ensuring seamless appliance installations. My expertise in Microsoft Office and effective communication skills have significantly enhanced team productivity and customer satisfaction, with a notable increase in repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appliance Delivery and Install Technician
Geek Squad - Best Buy
05.2023 - 01.2025
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Executed successful installations within budget constraints through careful resource allocation and cost management strategies.
- Provided outstanding customer service before, during, and after the installation process for seamless experiences.
- Increased team productivity by collaborating effectively with fellow technicians, sales representatives, and clients.
- Delivered high-quality installations that resulted in repeat business from satisfied customers.
- Removed all excess materials and debris from work sites.
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
- Maintained schedule of up to 12 appointment per day.
Delivery Driver
7 Points
12.2022 - Current
- Seeking customer oriented delivery drivers to transport and transact recreational and medicinal retail cannabis goods
- Delivery Drivers will be responsible for upholding local and state regulations while transporting cannabis goods from the retail facility to the customers physical address in a company provided, secured vehicle
- Along with delivering cannabis goods, delivery drivers will be expected to create a positive customer experience by building customer relationships, ensuring accuracy and timeliness of delivery and order
Fulfillment Expert
Target
11.2019 - 10.2022
- Create shipping orders, collect customers orders, create labels, pack and protect products, sort products on pallets, deliver products to customers, sort products on floor, track inventory, price audits, order fulfillment
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
Appointment Generator
Monarch Home Services
08.2018 - 01.2019
- Approach and Greet customers, inform about product info, input information into system, set appointments, attend monthly work meetings
- Supported the sales team with in-depth product knowledge, leading to well-informed recommendations for clients'' specific needs.
- Reduced downtime for clients by providing efficient emergency repair services as needed.
- Exceeded expectations in a fast-paced work environment, managing multiple service calls and prioritizing tasks efficiently.
Education
High school or equivalent - undefined
Foothill High School
Bakersfield, CA05.2015
Skills
- Microsoft Excel
- Order Fulfillment
- Customer Support
- Pallet Jack
- Typing
- Front Desk
- Cold Calling
- Inventory Control
- Microsoft Powerpoint
- Delivery Driver Experience
- Shipping & Receiving
- Door-to-Door Experience
- English
- Order Picking
- Call Center
- Salesforce
- Sales
- Load & Unload
- Microsoft Office
- Front Office
- Basic math
- Guest Service
- Technical Support
- CSR
- Conflict Management
- Computer Skills
- Time management
- Customer Service
- Data Entry
- Communication skills
Certification
Driver's License
Languages
English - Expert
Accomplishments
Lead My Region In “In Home Revenue” With Best Buy Geek Squad For 2 Quarters In A Row
Timeline
Appliance Delivery and Install Technician
Geek Squad - Best Buy
05.2023 - 01.2025
Delivery Driver
7 Points
12.2022 - Current
Fulfillment Expert
Target
11.2019 - 10.2022
Appointment Generator
Monarch Home Services
08.2018 - 01.2019
High school or equivalent - undefined
Foothill High School
Driver's License
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