Christopher Antonio
Calgary,AB
Summary
Experienced Service Advisor with over 6 years in fast-paced automotive customer service and call center environments. Personable and professional under pressure and successfully integrate customer needs in with company policies. Proficient in PBS, CDK, True Vision, Kimobi, iRecon, LGM, ADP, XTime, Excel, PowerPoint, multimedia, and Microsoft productivity software. Specializes in creating a superior customer service environment for the customer exceeding customer expectations and ensuring the accuracy of the service request for each customer need. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high quality customer care. Excellent in both organizational skills and communication skills with coworkers management and customers. Effective leader and problem solver and a hardworking mentality.
Overview
2026
2026
years of professional experience
Work History
Service Manager Mr. Lube | Senior Service Advisor
Mr. Lube | Country Hills Nissan | T&T Honda | Eastside Kia | Hyatt Infiniti
Calgary, Alberta
05.2017 - Current
- Oversaw team performance and provided training on service protocols.
- Managed daily operations of service department to ensure efficient workflow.
- Facilitated communication between departments to resolve customer issues promptly.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Maintained delivery area in an organized and professional manner.
- Verified automotive issues by listening to customer descriptions, clarifying symptoms, and inspecting vehicles.
- Prepared repair orders by documenting symptoms, causes, required services, and obtaining necessary approvals.
- Maintained customer rapport by explaining estimates, addressing concerns, and arranging transportation.
- Developed accurate estimates by calculating materials, supplies, labor costs, and customer's payment obligations.
- Collaborated with parts department and technicians to prioritize and fulfill customer requests efficiently.
- Verified warranty coverage by examining records and explaining provisions and exclusions clearly.
- Conducted professional transaction details and reviewed comprehensive reports with customers prior to vehicle release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored service performance metrics to identify areas of improvement.
- Collaborated with customers to offer solutions to service needs.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Music Producer & Design Multimedia
Independent Music Label
Calgary, Alberta
2016 - Current
- Produced diverse music tracks across multiple genres for various artists.
- Collaborated with artists to refine musical ideas and enhance creative vision.
- Managed recording sessions, ensuring optimal sound quality and efficient workflow.
- Coordinated with sound engineers to implement technical specifications and equipment setups.
- Edited and mixed audio recordings to achieve professional sound standards.
- Developed promotional materials for music releases, including press kits and social media content.
- Mentored junior producers, sharing industry knowledge and best practices in music production.
- Recorded, mixed, and edited audio tracks in the studio.
- Composed original music using various instruments and software programs.
- Collaborated with artists to create unique sounds for their projects.
- Managed multiple projects simultaneously within tight deadlines.
- Coordinated with clients to ensure satisfaction with final mixes.
- Maintained a library of reference material used during production.
- Created soundscapes for film and television productions.
Education
High School Diploma -
Western Canada High School
MET Mechanical Engineering Diploma - AutoCADD course completion, Automation & Instrumentation completion, Business Administration Course completion
Southern Alberta Institute of Technology
Skills
- Experienced Service Advisor with 7 years in fast-paced customer service and call center environments
- Personable and professional under pressure and successfully integrate customer needs in with company policies
- Proficient in PBS, CDK, Kimobi, iRecon, LGM, ADP, X Time, Excel, Power Point Multimedia and Microsoft productivity software
- Specializes in creating a superior customer service environment for the customer exceeding customer expectations and ensuring the accuracy of the service request for each customer need
- Driven to exceed sales goals and build long term relationships with customers
- Delivers positive experiences through high quality customer care
- Excellent in both organizational skills and communication skills with coworkers management and customers
- Effective leader and problem solver and a hardworking mentality
Recognition
Customer Care Grand Master, 2017, In appreciation and recognition of continuous performance as a Service and Parts Professional awarded by Honda Canada.
Refence
Reference upon request.
Timeline
Service Manager Mr. Lube | Senior Service Advisor
Mr. Lube | Country Hills Nissan | T&T Honda | Eastside Kia | Hyatt Infiniti
05.2017 - Current
Music Producer & Design Multimedia
Independent Music Label
2016 - Current
High School Diploma -
Western Canada High School
MET Mechanical Engineering Diploma - AutoCADD course completion, Automation & Instrumentation completion, Business Administration Course completion
Southern Alberta Institute of Technology