Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Andrus

Fresno

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Service Advisor

Blackstone Toyota
05.2022 - 12.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Sales Associate

CVS Pharmacy
03.2017 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Hoover High School
Fresno, CA
2012

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Handling customer complaints
  • Service scheduling
  • Data entry
  • Point-of-sale system
  • Understanding customer needs

Timeline

Service Advisor

Blackstone Toyota
05.2022 - 12.2024

Sales Associate

CVS Pharmacy
03.2017 - 01.2022

Hoover High School

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