CHRISTOPHER A. MILLS
ARCADIA
Summary
Dedicated to delivering exceptional service through strong communication and organizational skills, with a commitment to fostering personal and professional growth. Proven ability to adapt and thrive in dynamic environments, ensuring client satisfaction and operational efficiency. Eager to contribute to a forward-thinking organization that values innovation and collaboration. Aiming to build a stable and rewarding career while driving success for the team and the company.
Overview
19
19
years of professional experience
Work History
ERS Dispatcher Senior Specialist/Roadside Assistance Senior Representative 3
AAA
01.2016 - 01.2025
- Direct member contact assisting in company products and procedures
- Perform essential office duties such as updating member records, process payments, and managing paperwork and correspondence
- Handle a high volume of inquiries through phone calls, email and in-person visits
- Analyze and prioritize calls based on urgency, provide clear detailed instructions to service providers
- Maintain a professional and compassionate demeanor while assisting distressed members and complaints
- Excellent verbal and written communication skills to interact effectively with members and service providers
- Competence with computers, dispatching software and telephone systems
- Strong work ethic in fast-pace high-pressure settings while remaining calm, patient and professional
- Ensure accuracy of all documentation, record keeping and financial transactions
- Coordinate as a central communication point, relaying critical information between members, field personnel, and other departments
- Coordinated dispatch operations for emergency services, ensuring timely response to incidents.
- Utilized GPS and routing software to optimize travel times and improve service efficiency.
- Managed communications between field personnel and central office to streamline operations.
Fabrication Operator/Press Crew/CNC Machinist Assistant
HYDRO/SAPA-Extrusions North Of America
01.2015 - 01.2016
- Operate and maintain extrusion press
- Perform pre-operational inspections
- Check finish dimensions on extrusions at required frequency
- Ensure proper billets/logs are in ovens and monitor the supply to keep the press line in production
- Follow all high ISO standards
- Set up and operate CNC machines.
- Adjust and optimize machine settings to ensure efficient production
- Perform basic machine maintenance and troubleshooting
- Operated extrusion machinery to produce aluminum profiles efficiently and safely.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
Production worker/Packer/forklift operator
READY PAC
01.2014 - 01.2015
- Monitor packing assignments
- Adhere strict food safety and quality standards
- Assist with production and assembly line
- Operated production machinery to assemble food products efficiently.
- Maintained cleanliness and organization of work areas following safety protocols.
- Monitored product quality to ensure compliance with company standards.
- Collaborated with team members to meet daily production targets.
Department Manager
Wal-Mart
01.2012 - 01.2014
- Supervise department employees
- Set new Modulars (blueprint) to display products
- Maintain price changes
- Maintain inventory
- Communicate with upper management team to provide and present accurate documentation
- Provide customers with the best customer service
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on best practices for inventory management and customer service.
Inventory Associate- Inventory Management Services
Wal-Mart
01.2013 - 01.2013
- Maintain inventory of the store
- Maintain overstock items
- Ensure computer numbers and on hand numbers are the same
- Deliver merchandise to department managers for display
- Assist with yearly inventory check of entire store
- Answer phones
- Assist with store inventory
- Merchandise products
- Assist customers as needed
- Maintained accurate inventory records using inventory management systems.
- Conducted regular stock audits to ensure proper product levels.
Truck Unloader
Wal-Mart
01.2012 - 01.2012
- Unload cargo from company truck nightly
- Pull pallets of products out onto the sales floor
- Separate products by department for distribution
- Load pallets onto pallet jacks and deliver to correct department for merchandising
- Assist with merchandising as needed
- Operated equipment to unload trucks efficiently and safely.
- Sorted and organized merchandise for optimal inventory management.
Data Collector
Interviewing Services of America
01.2012 - 01.2012
- Gather information from consumers for market research
- Distribute surveys to consumers for different companies using a series of prepared questions
- Maintain a professional and friendly demeanor to encourage customers to answer survey questions
- Communicate the consumers needs and opinions to the company
- Collected and recorded data from interviews to ensure accuracy and consistency.
- Assisted in developing data collection strategies to enhance information gathering processes.
Sales Associate
Mr. Greens Trees
01.2008 - 01.2011
- Consistently promote sales and inform customers of current discount offers
- Assist in display maintenance and housekeeping
- Assist in processing and replenishing merchandise and monitoring stock
- Move, clean and retag inventory
- Double check competed tasks to ensure accuracy
- Provide each customer with superior customer service
- Assisted customers in selecting appropriate tree varieties based on individual preferences and growing conditions.
- Maintained store inventory by organizing stock, ensuring product availability, and minimizing waste.
Core Member
Conservation Core of Long Beach
01.2008 - 01.2009
- Participate in environmental maintenance i.e. beaches, alleys and freeways
- Participate and assist in promoting recycling efforts
- Promote and maintain community preservation
- Receive stock and supplies
- Complete all tasks in timely, efficient and respectable manner
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Landscape Ground Worker
Ford Brothers Landscaping Inc.
01.2006 - 01.2008
- Assist with planting and maintaining ground projects
- Cultivate, fertilize, water, mow, trim and maintain lawns, flower beds etc. as needed
- Utilized material and equipment wisely
- Maintain, load and stock inventory supplies, parts and tools
- Assume responsibility of safe working conditions and exercise safe working habits
- Repair sprinkler heads, outside water lines, outdoor chairs, benches, bleachers etc.
- Operated landscaping equipment to perform site preparation and maintenance tasks.
- Assisted in planting trees, shrubs, and flowers according to landscape design specifications.
Education
High School Diploma -
Long Beach City College
Long Beach, CA01.2009
High school diploma - undefined
N. A. Chaderjian High School
01.2006
Skills
- Microsoft Office
- “Can do” attitude
- Forklift (license#M29646)
- Excellent communication skills with customers as well as co-workers
- Excellent working relationship with customers as well as co-workers
- Additional skills include customer service
- Organization/multitasking
- Gardening
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
Timeline
ERS Dispatcher Senior Specialist/Roadside Assistance Senior Representative 3
AAA
01.2016 - 01.2025
Fabrication Operator/Press Crew/CNC Machinist Assistant
HYDRO/SAPA-Extrusions North Of America
01.2015 - 01.2016
Production worker/Packer/forklift operator
READY PAC
01.2014 - 01.2015
Inventory Associate- Inventory Management Services
Wal-Mart
01.2013 - 01.2013
Department Manager
Wal-Mart
01.2012 - 01.2014
Truck Unloader
Wal-Mart
01.2012 - 01.2012
Data Collector
Interviewing Services of America
01.2012 - 01.2012
Sales Associate
Mr. Greens Trees
01.2008 - 01.2011
Core Member
Conservation Core of Long Beach
01.2008 - 01.2009
Landscape Ground Worker
Ford Brothers Landscaping Inc.
01.2006 - 01.2008
High school diploma - undefined
N. A. Chaderjian High School
High School Diploma -
Long Beach City College
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