Christophe ROBLOT
CALGARY,Canada
Summary
Knowledgeable supervisor with rich background in managing food and beverage operations and ensuring service excellence. Leveraged leadership to optimize team performance and enhance customer satisfaction. Demonstrated skills in inventory management and staff training, consistently maintaining high standards in service delivery.
Overview
19
19
years of professional experience
Work History
SERVER FOOD AND BEVERAGE
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
BANQUET CAPTAIN SERVER
Fairmont Chateau Whistler
04.2022 - 05.2024
- Daily scheduled group functions, times, locations, amount of people and specified requirements
- Supervise the Banquet staff at all stages of an event from set up to break down
- Conduct line ups with the staff at the start of each shift
- Inspect uniforms, review assignments, and steps of service for each event
- Work closely with Director of F&B and Catering managers to plan all events
- Determines when a guest should not be served additional alcoholic beverages accordance with liquor policies
- Select several tables at random during the function to evaluate food
OUTLET ASSISTANT MANAGER
Fairmont Chateau Whistler Portobello
10.2021 - 04.2022
- Inspires the ongoing professional development, performance management, growth and satisfaction of all team members
- Works with the kitchen, stewarding and all restaurant and hotel leaders to promote teamwork as a strong component of the daily service culture
- Assists with the development of creative menus, bar lists, service delivery and standards of all F&B operations
- Assist in recruitment, onboarding and training of all colleagues and supervisors
- Attend departmental, F&B and schedule meetings in the absence of the manager
- Promotes and ensures a clean and safe working environment, with continual emphasis on promoting health & safety
- Create weekly schedule for employees
- Organize and execute buyout in cooperation with Conference Team Service
- Consistently offer professional, friendly and engaging service
SENIOR GROUNDPERSON
Fairmont Chateau Whistler Golf Course
04.2021 - 10.2021
- Works closely with, advises, and coordinates with the Head Golf Professional on any issues related to golf course
- Directs and participates in the construction and maintenance of the grounds
- Designs landscape plans for facility grounds and implements the plan
- Administers and enforces all Club rules, regulations and policies for staff
HOUSEPERSON
Fairmont Jasper Park Lodge
12.2020 - 04.2021
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
GROUNDPERSON
Fairmont Chateau Whistler Golf Course
05.2020 - 09.2020
- Participate in the construction and maintenance of the grounds
- Maintained an organized storage area for tools, supplies, and equipment used in daily groundskeeping tasks.
- Aided in the installation of hardscaping elements such as retaining walls, patios, and walkways to enhance property value.
- Safeguarded the well-being of wildlife living on the property through responsible habitat management practices.
- Supported snow removal efforts during winter months to maintain safe walkways and parking lots for visitors.
BANQUET SERVER/CAPTAIN SERVER/BARTENDER
Fairmont Chateau Whistler
04.2019 - 03.2020
BANQUET CAPTAIN SERVER
Fairmont Chateau Whistler
07.2018 - 02.2019
- Daily scheduled group functions, times, locations, amount of people and specified requirements
- Supervise the Banquet staff at all stages of an event from set up to break down
- Conduct line ups with the staff at the start of each shift
- Inspect uniforms, review assignments, and steps of service for each event
- Work closely with Director of F&B and Catering managers to plan all events
- Determines when a guest should not be served additional alcoholic beverages accordance with liquor policies
- Select several tables at random during the function to evaluate food
BANQUET SERVER/BARTENDER
Fairmont Chateau Whistler
10.2017 - 06.2018
- Provides excellent guest service in both F&B functions and meeting events
- Sets up and tears down F&B functions as well as meeting events as required
- Helps maintain a clean and organized workplace
- Ensures that all aspects of the dining room/banquet facilities are ready
- Assist guests regarding menu items in an informative and helpful way
- Consistently offer professional, friendly and engaging service
SERVER / BARISTA/ DELI ATTENDANT
Fairmont Chateau Whistler
06.2016 - 10.2017
- Take food and beverage orders, make recommendations and server food and beverages
- Present the bill and take payments
- Make special coffee beverages
- Complete side duties, clean and re-set tables in a timely manner
- Complete all other assigned responsabilities as required
STEWARDING
Fairmont Chateau Whistler
11.2015 - 06.2016
- Provide all the equipments and support to the kitchen area
- Take food and beverage orders, and make sure that the delivery is complete
- Maintain all the area clean and safe for everyone
- Dishwasher duties
- Provide assistance to other departments as required
- Performs any and all other tasks which are assigned by management
ARTILLERY CORPORAL
French Army Land Force
10.2010 - 10.2015
- Missions of international security
- Hold national security with vigipirate plan
- Leading and training team skills
- Cleaning and maintain security of basement
- One year as human resources
- Truck driver for missions
HOUSE PAINTER / TEAM SUPERVISOR
Temporary Agency
09.2005 - 09.2010
- In charge of a team
- Autonomy to work on a site alone
- Adapt Quickly to new environment and team member
Education
HIGH SCHOOL DIPLOMA - MANAGEMENT AND HUMAN RESSOURCES
Lycee Louis Pergaud
01.2015
Skills
- Inventory Management
- Food safety practices
- Dining area maintenance
- Cleanliness standards
- High-volume dining
- Exceptional customer service
Languages
English
Full Professional
French
Native or Bilingual
Timeline
SERVER FOOD AND BEVERAGE
Pomeroy Kananaskis Mountain Lodge
05.2024 - Current
BANQUET CAPTAIN SERVER
Fairmont Chateau Whistler
04.2022 - 05.2024
OUTLET ASSISTANT MANAGER
Fairmont Chateau Whistler Portobello
10.2021 - 04.2022
SENIOR GROUNDPERSON
Fairmont Chateau Whistler Golf Course
04.2021 - 10.2021
HOUSEPERSON
Fairmont Jasper Park Lodge
12.2020 - 04.2021
GROUNDPERSON
Fairmont Chateau Whistler Golf Course
05.2020 - 09.2020
BANQUET SERVER/CAPTAIN SERVER/BARTENDER
Fairmont Chateau Whistler
04.2019 - 03.2020
BANQUET CAPTAIN SERVER
Fairmont Chateau Whistler
07.2018 - 02.2019
BANQUET SERVER/BARTENDER
Fairmont Chateau Whistler
10.2017 - 06.2018
SERVER / BARISTA/ DELI ATTENDANT
Fairmont Chateau Whistler
06.2016 - 10.2017
STEWARDING
Fairmont Chateau Whistler
11.2015 - 06.2016
ARTILLERY CORPORAL
French Army Land Force
10.2010 - 10.2015
HOUSE PAINTER / TEAM SUPERVISOR
Temporary Agency
09.2005 - 09.2010
HIGH SCHOOL DIPLOMA - MANAGEMENT AND HUMAN RESSOURCES
Lycee Louis Pergaud
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