Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Christofer Dani

Toronto,ON

Summary

Excellent written and verbal communication skills through roles that require a high level of coordination and customer interaction skills Strong organizational skills and time management skills through roles that require working in high-pressure, fast-phase work environments. High attention to detail and effective data entry skill through roles that require processing customers efficiently and effectively. Ability to work effectively as a part of a team or in an individual capacity with minimal supervision Strong willingness and passion to learn new concepts, skills, and software Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Language

Work History

Customer Service Representative / Cash office

Marcello's Independent city market
TORONTO, ON
06.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.

Administrative Assistant, Co-op

Alpha Abroad Immigration
TORONTO, ON
01.2022 - 04.2022
  • Prepared technical reports by collecting, analyzing, and summarizing information and trends
  • Prepared application for skilled worker, investor visa, permanent residency
  • Maintain user confidence and protect operations by keeping information confidential
  • Volunteered to work with the Accounting department to maintain journal, income statement, cash flow, and balance sheet.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Offered technical support and troubleshot issues to enhance office productivity.

Customer Service/ Cashier

Listro's no frills
NORTH YORK, ON
09.2019 - 09.2021
  • Listro’s No Frills
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Administrative Assistant Intern

Sincer media
MANAMA, Bahrain
04.2018 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained status reports for client projects.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.

Education

Honours Bachelor of Commerce - International Business Management

Seneca College

Skills

Time management and organizational skillsundefined

Refrences

Cristina Vieira,

Front ended manger at Marcello's independent city

clk02643@loblaw.ca

Timeline

Administrative Assistant, Co-op

Alpha Abroad Immigration
01.2022 - 04.2022

Customer Service Representative / Cash office

Marcello's Independent city market
06.2021 - Current

Customer Service/ Cashier

Listro's no frills
09.2019 - 09.2021

Administrative Assistant Intern

Sincer media
04.2018 - 12.2018

Honours Bachelor of Commerce - International Business Management

Seneca College
Christofer Dani