Christle Bocca
Elk Grove
Summary
Results-driven team leader with 14 years of experience in operations management and team development. Proven track record in coaching and mentoring employees, implementing efficient processes, and maintaining quality standards in fast-paced environments. Demonstrated success in inventory management, production planning, and fostering positive team environments while consistently achieving operational goals. Adept at leveraging strong leadership skills to drive productivity and exceed expectations.
Overview
18
18
years of professional experience
Work History
Project Manager
ABM Industries
10.2024 - Current
- Directed daily operations and supervised performance of 150+ janitorial cleaners and utility workers, setting clear expectations and quality standards while achieving output goals through effective resource management of personnel, materials, and equipment
- Developed and implemented comprehensive safety programs including OSHA compliance initiatives, maintaining 98% safety audit scores through regular facility inspections and proactive safety measures
- Managed all safety documentation and metric tracking systems, including accident analysis, work order tracking, and facility inspections; prepared and submitted detailed reports to Area Manager and Regional Safety Manager weekly
- Coordinated equipment maintenance programs and safety audits (SWOP, BBO, SSE), while maintaining accurate records of labor hours, materials usage, and site activities
- Facilitated effective communication between ABM team members and client representatives, ensuring successful completion of training and task assignments across diverse teams of janitorial cleaners and utility workers
Site Manager
INSTACART
12.2019 - 08.2024
- Served as Subject Matter Expert on operational capabilities and processes across 9 locations, managing 5 FT supervisors and 100+ PT employees
- Partnered with cross-functional teams to implement new operational processes, increasing efficiency and customer experience by 60% across all regions
- Drove process improvements using LEAN Six Sigma principles, leading to an 80% increase in order volume across most locations
- Managed vendor relationships and service level agreements, ensuring consistent quality and timely delivery of services
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Leveraged data analytics to track performance metrics and implement continuous improvement strategies, resulting in a 16% increase in operational
efficiency - Developed and maintained internal knowledge bases and communication channels to ensure seamless information flow across teams
- Successfully led teams through rapid changes during the Covid-19 outbreak, demonstrating adaptability in complex and dynamic environments
- Proactively identified and resolved operational issues, reducing escalations by 40% and improving overall team productivity.
Shift Lead
Instacart
04.2018 - 12.2019
- Managed and trained a team of 20+ employees across 3 different locations, balancing competing priorities while maintaining excellent customer service
metrics - Developed and implemented an innovative performance tracking system, resulting in a 15% increase in productivity and 10% reduction in labor costs
- Designed and facilitated operational training workshops, contributing to a 30% reduction in workplace incidents and enhanced team cohesion
- Conducted regular audits of work areas, proactively identifying and implementing improvements to maximize efficiency and prevent potential
issues.
Professional Shopper
Instacart
09.2014 - 04.2018
- Maintained positive working relationships with customers, key stakeholders, and team members, consistently meeting or exceeding performance targets
- Collaborated with management to streamline training efficiency, reducing new hire onboarding time from 4 days to 2 days
- Ensured proper handling of various products, maintaining 100% compliance with company quality standards
- Consistently demonstrated top leadership by exceeding company efficiency and quality metric targets week over week
Shipping Manager
Wrap & Send Services, LLC.
10.2006 - 09.2014
- Directed all daily operations and production activities for the warehouse team, consistently surpassing productivity goals and achieving high customer satisfaction ratings
- Developed a streamlined order fulfillment procedure, incorporating tracking and quality control measures, which was adopted company-wide for its effectiveness
- Managed vendor relationships and budget, optimizing resource allocation and reducing operational costs by 15%
- Implemented a system that reduced errors by 25% and improved order accuracy to 99.9%, demonstrating strong problem-solving and process improvement skills
Education
Associates in Arts - Early Childhood Education
NATIONAL UNIVERSITY
03.2017
Skills
- Team Leadership & Development
- Data Management & Verification
- Process Improvement & Documentation
- Client Relationship Management
- Compliance & Audit Management
- Problem-Solving & Issue Resolution
- Cross-Functional Collaboration
- Training & Support
- Microsoft Office Suite / Google Workspace Proficiency
- Detail-oriented with strong focus on accuracy
- Excellent customer service and communication skills
- Experience in multi-location operations
- Proven ability to manage complex administrative tasks
- Strong organizational and time management skills
Website Portfolio Profiles - Linkedin
www.linkedin.com/in/christle-bocca
Timeline
Project Manager
ABM Industries
10.2024 - Current
Site Manager
INSTACART
12.2019 - 08.2024
Shift Lead
Instacart
04.2018 - 12.2019
Professional Shopper
Instacart
09.2014 - 04.2018
Shipping Manager
Wrap & Send Services, LLC.
10.2006 - 09.2014
Associates in Arts - Early Childhood Education
NATIONAL UNIVERSITY
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