CHRISTINE JOY MELLAMA
Regina,SK
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
8
8
years of professional experience
Work History
Public School Teacher
Catalunan Pequeno National High School
03.2021 - 06.2025
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning outcomes.
- Implemented diverse instructional strategies to accommodate various learning styles.
- Assessed student performance regularly and provided constructive feedback for improvement.
- Utilized technology tools to facilitate interactive learning experiences in the classroom.
- Collaborated with colleagues to design interdisciplinary projects promoting teamwork and critical thinking.
- Promoted a positive learning environment through effective classroom management, fostering respect, and encouraging collaboration among students.
Call Center Representative
Sutherland Global Service
08.2020 - 01.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed multiple communication channels, including phone and chat support.
- Analyzed customer feedback to identify service improvement opportunities.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Customer Service Representative
VXI Global Holdings
06.2019 - 05.2020
- Resolved customer inquiries with empathy and efficiency, enhancing customer satisfaction and loyalty.
- Managed complex customer interactions, providing tailored solutions to meet individual needs.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed customer feedback to identify trends, recommending process improvements for enhanced service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Compassion International - Matina Baptist Church
06.2017 - 01.2019
- Coordinated office activities to streamline operations and enhance team productivity.
- Managed schedules and appointments, ensuring efficient use of time and resources.
- Prepared reports and presentations using Microsoft Office Suite for stakeholder meetings.
- Oversaw office supply inventory, negotiating contracts to reduce costs while maintaining quality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Arts - Education
Southern Philippines Baptist Theological Seminary
Davao City, Philippines04-2017
Skills
- Parent-teacher communication
- Cooperative learning
- Classroom management
- Verbal and written communication
- Motivating students
- Relationship building
- Educational technology
- Project-based learning
Timeline
Public School Teacher
Catalunan Pequeno National High School
03.2021 - 06.2025
Call Center Representative
Sutherland Global Service
08.2020 - 01.2021
Customer Service Representative
VXI Global Holdings
06.2019 - 05.2020
Administrative Assistant
Compassion International - Matina Baptist Church
06.2017 - 01.2019
Bachelor of Arts - Education
Southern Philippines Baptist Theological Seminary
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